Senior Salesforce.com Business Analyst

Acumen Solutions is the trusted leader in Enterprise Cloud Transformation, helping organizations realize dramatic improvements in productivity and profitability through innovations in business and technology. Industry and government leaders including American Express, Comcast, McKesson, the US Army, and the US Securities and Exchange Commission rely on our global consultants to deliver cloud solutions that yield exceptional results. We apply this same focus on results to our unparalleled social responsibility program, generating sustainable impact across our local communities.

As a leading management and technology consulting firm, Acumen Solutions offers a range of challenging and rewarding opportunities whether you’re just starting out in your career, looking to advance your career, or seeking a senior leadership position. Acumen Solutions employees are ambitious, committed, passionate problem solvers.

Roles & Responsibilities

This is a position with high visibility and large levels of responsibility. Candidate will be responsible for gathering requirements, business process analysis and sign of e-Business features and functionality for a portfolio of large-scale e-commerce websites. The Business Analyst will be responsible for management of complex multi-disciplined CRM consulting projects. This resource will lead junior consultants and client staff through engagements, support the development of subject matter expertise, thought leadership and strategic capability by delivering a wide range of customer management solutions. The BA is responsible for performing end-to-end cross-discipline leadership throughout the software development lifecycle. Accountable for on-time, high quality software project deliveries, including Analysis, Design, Development and Quality Assurance.

Specific Duties

Requirements, definition and documentation

Work with customers and client stakeholders to understand and define business requirements

Work directly with technologists to develop use cases and functional specifications documents

Solicit, gather and analyze user input and requirements

Identify and involve key stakeholders

Identify and interview internal/external subject matter experts

Author and compile surveys

Interface with technical managers and teams

Collaborate with counterparts in IT (project, development, QA managers) and development resources to create and validate business requirements and project specification documents

Requirements

Bachelor’s degree or equivalent qualification; Must be willing to travel (35-50%); Must be authorized to work for any U.S. employer

Nice to have

Experience in Salesforce (SFDC) CRM with end to end implementation experience; Salesforce.com integration experience, including between different business systems as well as working with integration tools; Experience soliciting, gathering and analyzing user input and requirements; Experience creating wireframe documents with information architecture; Experience authoring requirements, definition and related documentation; Experience collaborating with business stakeholders, business process owners, technical project managers and technical teams to execute business analysis tasks; Experience with large scale web projects (ideally involving the creation and launch of major e-commerce B2B websites) a plus; Experience in cognitive design, information architecture and user-centered design a plus; Experience in Human-Computer Interaction, Cognitive Design, or similar field of study is a plus; Experience working with creative and technical project teams; Proficient in Microsoft Word, Excel, PowerPoint, Project, Visio, SharePoint as well as other project management and time tracking tools