Senior Scaled Customer Activation Manager | Canada

Scaled Customer Activation owns the onboarding, activation, and early growth of Ramp’s self-service customers. We are placing a big bet on the belief that there is significant untapped potential in our self-service accounts. As an early member of the team, you will have the opportunity to help build and refine Ramp’s International Customer Success team and define the scaled customer implementation motion to drive activation.

Responsibilities

Become an expert in the full range of integration and configuration options for Ramp’s suite of products, and in turn drive efficient, thorough, and complete onboarding of new Ramp customers at scale; Directly own micro-SMB and SMB accounts 1:1, ensuring they can fully onboard onto Ramp in 60 days and <2 calls; Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach; Partner closely with the Product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed; Identify areas of opportunity where we could automate and scale the onboarding process to cover more clients; Help us maintain an industry-leading satisfaction rate with our customers; Have the ability to grow, develop, and learn in a fast-paced, start-up environment

Requirements

Minimum 3 years of experience in sales, customer success, or product operations in a B2B organization; Exceptional project management and time management skills; Excellent verbal and written communication skills; Desire for ownership and growth in the role over time; Proven track record of meeting weekly or monthly KPIs; Experience owning a high-volume book of business of 100+ customers at a time; Ability to anticipate customers’ needs and position product solutions accordingly

Nice to have

Experience with accounting software (e.g., Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA); Experience with financial services sales; Experience at a high-growth startup

Benefits

Flexible PTO; Centralized home-office equipment ordering; Health and wellness stipend; Budget for intra-office travel; Weekly coffee stipend; Group medical, dental, and vision coverage through Sun Life; Life, AD&D, and disability coverage; Fertility drug coverage (up to $4,000 lifetime); Group Retirement Plan with employer match (RRSP + DPSP); Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay; Employee Assistance Program and virtual care through Lumino Health