Senior Software Engineer 2 - Care Tools

As a Senior Software Engineer on the Customer Care Tools & Intelligence (CCTI) team, you'll be at the center of how our Customer Care Advisors deliver iconic care. Our goal is to empower advisors to provide personalized care that meets each customer’s needs, by building thoughtfully designed tools powered by AI and other technologies. We build and maintain the internal CRM and tooling that advisors use every day. You'll work full stack across our CRM, backend services, and AI integrations, partnering closely with Customer Care, Data Science, and Design to turn advisor pain points into elegant, high-impact solutions.

Responsibilities

Lead the end-to-end lifecycle of complex systems and features, from planning through maintenance, ensuring long-term sustainability; Improve team execution by refining processes, tools, on-call rotations, and practices that raise the bar for everyone; Collaborate with product managers, engineers, designers, and business stakeholders to shape strategy and achieve our goals; Contribute to our engineering culture and mentor the team through knowledge sharing, feedback, and design and incident reviews; Work our stack (TypeScript, Node.js, React, OpenAPI, AWS), but embrace learning and applying new tools as needed; Partner with Customer Care to deeply understand advisor workflows, translating real-world pain points into AI powered solutions or tools that help advisors deliver more personalized service

Requirements

You lead by example and take full ownership over the success of the product, software and "pawd" (our name for cross-functional teams); You are a strong full stack engineer who is comfortable working across the frontend and backend, and you enjoy building features end-to-end; You are curious and regularly seek out ways to improve both our system and how we work; You lead projects with impact beyond just your pawd's domain and you bring others along; You elevate others through mentorship, code reviews and clear feedback; You welcome diverse opinions and actively seek input to challenge your assumptions; You see the value in communicating key decisions, tradeoffs and practices through writing; You are committed to furthering the mission of The Farmer's Dog; TypeScript; Node.js; React; OpenAPI; AWS

Benefits

Dog-friendly office in SoHo; Market-competitive compensation and equity packages; Comprehensive Healthcare, Dental, and Vision; Company supported mental health benefits; 12 week paid parental leave; Competitive 401k plan with company match; Flexible PTO; Discounted fresh food for your pup; Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug