Senior Software Engineer, Agent Product

On the Agent Product Engineering team, you’ll have complete ownership and autonomy in building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents. Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users.

Responsibilities

Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention; Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts; Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers

Requirements

Have 5+ years of industry experience in software engineering; Proficiency with Python, Typescript and asynchronous programming; A high degree of comfort digging into system failures within deep technology stacks using any tool necessary

Nice to have

Prior experience working with multi-modal models

Benefits

Medical, Dental, and Vision benefits for you and your family; Life Insurance and Disability Benefits; Retirement Plan (e.g., 401K, pension); Parental Leave; Fertility and family building benefits through Carrot; Monthly stipend to support your wellness, lifestyle, and work-life balance; Daily lunches and snacks in the office; Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)