Senior Software Engineer – DevOps/Observability Platform

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

#Li-Hybrid

At Nexthink, we are reimagining how the Product organization scales its impact. We are seeking a Senior Software Engineer to take ownership of our observability platform that reduces manual effort, improves operational efficiency, and helps Engineering teams deliver value to customers faster.

This role supports Nexthink’s Engineering organization of 300+ people. You will operate in a highly autonomous, foundational role, acting as the primary engineer responsible for the observability domain. You will own technical direction and execution, while partnering with stakeholders who identify and prioritize observability opportunities.

The role requires strong engineering judgment, end-to-end ownership, and comfort operating independently in a production environment with real business impact.

Responsibilities

Design, develop, and own an advanced observability platform, integrating systems through APIs using DataDog, AWS services, GitHub Actions, OpenTelemetry and more.; Leverage AI and LLM capabilities to automate root-cause analysis and surface improvement opportunities across the platform.; Own the administration and optimization of the observability platform for performance, reliability, cost, and governance.; Proactively monitor, troubleshoot, and iterate on implemented solutions to ensure efficiency, accuracy, and production-level reliability.

Requirements

5+ years of experience working in SaaS projects.; Experience with observability systems and concepts. Experience with DataDog would be a plus.; Experience with CI/CD and DevOps.; Experience with IaC tools for managing cloud and/or observability resources.; Experience with Kubernetes and AWS fundamentals.; Knowledge of security requirements and best practices in SaaS environments.; Understanding of SRE challenges.; Being able to leverage AI tools in day-to-day work; Ability to lead cross-team communications.; Self-motivated, with good organizational skills.; Positive and solution-oriented mindset.; Professional-level English spoken and written.