Senior Software Engineer II, BrazeAI Operator

Braze’s product is the control center for thousands of the world’s most sophisticated marketing teams. The BrazeAI Operator is a chat assistant embedded in the frontend of the product, and it uses agentic AI to help marketers do their work more efficiently. The team owns the agentic runtime that powers Operator, including tool orchestration, prompt engineering, streaming transport, integrations with LLM providers, integrations with Braze features, and integrations with third-party vendors. As a Senior Engineer on the BrazeAI Operator team, you will build AI-powered product experiences that are reliable, useful, and deeply integrated into the Braze product. You will lead important technical projects, design systems that make agentic behavior safe and observable, and help define what excellent AI assistance looks like for sophisticated marketing teams.

Responsibilities

Design and build AI-powered product experiences using TypeScript, React, and LLM provider APIs; Develop the agentic tool runtime that lets BrazeAI Operator take actions inside the product on behalf of users; Build integrations between Operator and core Braze product surfaces, third-party vendors, and AI model providers; Improve the reliability, observability, and safety of LLM-backed systems, including streaming responses, error handling, evaluation, and rollout controls; Lead projects from ambiguous product or technical goals through implementation, launch, and iteration; Collaborate with other engineers through technical design, code review, and clear engineering practices

Requirements

Strong experience in software engineering experience with a strong track record of technical impact; Are strong in modern frontend development and comfortable working across the stack into backend systems; Have experience building production systems that integrate with AI/ML models, LLM APIs, or other complex external services; Care about reliability, observability, safety, and user trust in AI-powered products; Are comfortable working in ambiguous problem spaces where product behavior, technical architecture, and model capabilities all shape the solution; Communicate clearly, collaborate well across teams, and help raise the technical bar for those around you

Nice to have

Prompt engineering, LLM evaluation, or agentic system design; Real-time systems, streaming protocols, or event-driven architectures; Building developer platforms, internal frameworks, or reusable product infrastructure; Ruby on Rails; Accessibility, search, or editor tooling

Benefits

Competitive compensation that may include equity; Retirement and Employee Stock Purchase Plans; Flexible paid time off; Comprehensive benefit plans covering medical, dental, vision, life, and disability; Family services that include fertility benefits and equal paid parental leave; Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend; A curated in-office employee experience, designed to foster community, team connections, and innovation; Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching; Employee Resource Groups that provide supportive communities within Braze; Collaborative, transparent, and fun culture recognized as a Great Place to Work®