Senior Software Engineer - Robotic Process Automation

Most EHRs don't offer us an API, so where a direct integration isn't possible, or isn't fast enough for a health system that needs to go live now, we build our own automation engine that works the EHR the way a person would: reading the interface, mapping the fields and pushing structured data into the record. This is a code-first role, not a low-code studio one. You'll build and harden ours in-house: the UI-automation layer, the mapping templates and the patient-matching logic that has to be right every single time, because it writes into a real patient record. AI helps us set automations up fast; deterministic code is what runs in production.

Responsibilities

Design, build, and maintain Heidi's deterministic automation engine for interacting with EHRs that lack a native integration; Build UI-automation flows (accessibility-tree mapping, templated field entry, structured write-back) across web and desktop systems that reliably push data into third-party software; Implement patient-matching and validation logic so data lands on the correct record every time, with patient data safety as a non-negotiable constraint; Prototype with AI-assisted tools like Claude Code and Cursor to ship in days, then harden what works into production-grade code; Embed with health systems and their IT teams during live rollouts: map the real workflow on site, close the gaps, get them live; Engineer work queues, retries and exception handling so automations run unattended and failures are caught and explainable rather than silent; Harden flows against UI drift and edge cases, and decide with Product and Integrations where automation is the right route versus where a native integration should be built instead; Treat every automation as a product: instrument runs, measure reliability, and own the tooling and docs that let other engineers extend the engine to new EHRs

Requirements

Strong sense of ownership & strong problem-solving skills; Proof you build: a tool, a script, an automation that solved a real problem for real users. A portfolio, GitHub or demo you can walk us through beats years on a CV; Production experience with UI automation: Playwright, accessibility-tree frameworks like FlaUI, or an RPA platform you've since outgrown; Python as your primary language; Deterministic-systems instincts: queues, retries, idempotency and exception handling, and the discipline to make an automation fail loudly rather than wrongly; Comfort with brittle, undocumented or legacy third-party interfaces, and building reliable logic around them; Working fluency with LLM APIs and AI-assisted development. You've shipped something with these tools and know where the model helps and where it doesn't; Data & application security knowledge, with a serious appreciation for handling patient data safely; Comfort working directly with customers and field teams when a deployment needs eyes on the actual workflow

Nice to have

C# or TypeScript; Experience automating against regulated, high-stakes systems (payments, banking, healthcare)

Benefits

Equity from day one; Comprehensive private medical and dental cover through Bupa, plus 24/7 mental health, coaching and wellbeing support through Sonder and a £100/month Healthy Heidi’s stipend; Global parental leave: 26 weeks paid for primary carers and 18 weeks for secondary carers, subject to eligibility; Fertility support: £7,000 one-off payment, eligibility applies; Learning & development: £700 per year for courses, books, memberships, conferences and more; Home office budget of £500 one-off to set up a workspace you actually want to work in; Recharge days after major milestones and busy periods so you can reset and come back strong; Work from anywhere for up to 4 weeks per year, wherever the world takes you; Clinical leave: 10 days per year for eligible clinical roles to maintain accreditation and requirements; Flexibility that works: a hybrid environment, with 3 days in the office