Senior Solutions Consultant | Tokyo, Japan (Hybrid)

As a Senior Solutions Consultant in Japan, you will be trusted to lead complex customer engagements and partner strategically with Sales. You will work across DeepL's full product range, spanning AI translation, Language AI workflows, APIs, and DeepL Voice for real-time multilingual communication, with Japanese enterprise customers as your primary focus.

This is a hands-on role. You will work directly with the product, building demos, prototypes, and proof-of-value environments, not only producing materials about it.

You will work in close partnership with Account Executives through the full sales cycle, and with Marketing, Product, and Customer Success to make sure what we promise is what we deliver.

This is a small team, which means the scope for individual impact is unusually large. The team has built a foundation to work from, and there is still plenty that no one has had the capacity to build yet. We are looking for someone who can improve what already exists and create what is missing, and who wants to grow into shaping how Solutions Consulting works here rather than only executing within it.

Responsibilities

Own discovery, demos, and solution design on medium to high complexity deals, aligning business value with the product and improving win rates through deep technical discovery, tailored demos, and confident objection handling; Run pilots and POCs, applying relevant sales methodologies, and contribute meaningfully to deal closure; Balance multiple deals with minimal oversight while keeping customer satisfaction high; Own customer communication and the relationship with your counterparts in complex deals, including executive stakeholders, and help build relationships across multiple departments; Workshop account strategy with your Account Executive, understanding each opportunity in the context of the wider account and identifying where other DeepL products fit; Guide Sales on technical feasibility, solution storytelling, and competitive differentiation; Represent the Solutions Consulting perspective in internal discussions with Legal, Information Security, Product, and Marketing, and present technical value in accessible ways to both business and technical audiences; Drive RFI and RFP processes independently; Coach junior Solutions Consultants on demos, tools, and workflows, and contribute to internal guides, documentation, and training; Own process improvements that streamline how the team works, identify the root causes behind recurring problems, and share what works so others can repeat it; Provide structured field feedback to Product and Engineering to improve our solution offering and positioning

Requirements

Native-level Japanese and business-level English are required; 5+ years of client-facing technical experience in Solutions Consulting, Solutions Engineering, or Pre-Sales, ideally in enterprise SaaS, AI, CCaaS, language technology, or a comparable environment; A track record of owning discovery, demos, and solutioning on complex deals, and of contributing directly to whether those deals closed; A hands-on track record of personally building or configuring customer-facing demos, prototypes, POCs, or proof-of-value environments; The ability to run several deals at once with minimal oversight; A strong technical foundation: comfortable talking about REST APIs, authentication and SSO frameworks (SAML, OAuth, OpenID Connect, Azure AD), and common SaaS integration patterns; A solid understanding of security and compliance topics, and the confidence to discuss them with IT and legal audiences; Experience running RFI and RFP processes; Strong presentation and communication skills, with the ability to adapt to both business and technical audiences; Curiosity about industry trends and competitive intelligence, and a habit of reflecting on what worked and what did not after a deal

Nice to have

Additional language proficiency; Experience in enterprise SaaS, AI, CCaaS, language technology, or a comparable environment

Benefits

Diverse and internationally distributed team; Open communication, regular feedback; Hybrid work, flexible hours; Virtual Shares; Regular in-person team events; Monthly full-day hacking sessions; 20 days of annual leave; Access to mental health resources; Competitive benefits