Senior Solutions Engineer, Acquisition | Central | Remote

The Enterprise Solutions Engineering team are our in-house, customer-facing product experts. The Enterprise SE team enables Grafana Labs worldwide growth by educating potential and existing customers to ensure they are happy and successful. We share our technical and product expertise with customers through demos, hands-on enablement, presentations, technical evaluations and ongoing interaction. We also partner closely with our Sales team to help qualify and close opportunities.

Responsibilities

Join as an early member of a high growth team working together to solve technical and customer problems; Partner with the Sales team to articulate the Grafana value proposition, vision, and strategy to customers; Own the technical engagement with customers and help close high-velocity opportunities; Deliver product and technical presentations to potential and existing customers; Proactively communicate with customers and internal teams to provide a feedback loop on products and the competitive landscape; Drive product conversations based on customer needs and problems; Enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create public and internal enablement material

Requirements

5+ years of technical pre-sales experience, ideally with Open Source technologies or in the Metrics/Monitoring space; Strong judgment, collaboration, and leadership skills for a varied and complex startup role; Ability to work and collaborate with an international, remote-first team; First-class written and oral communication skills to articulate the value proposition and technical advantages of products to internal teams and customers; Love for solving technical challenges and creating creative solutions for customers; Technical mindset and desire to grow technically; Self-motivated, initiative-driven, and creative

Nice to have

Experience with Open Source technologies or in the Metrics/Monitoring space; Post-sales or engineering experience

Benefits

Restricted Stock Units (RSUs); 100% remote work; In-person onboarding; Global annual leave policy of 30 days per annum, including 3 days of Grafana Shutdown Days; Career growth pathways; Autonomy and support to ship great work and try new things