Senior Solutions Engineer, Consumer

This is a fully remote role in the United States. As a Senior Solutions Engineer, Consumer, you will play a pivotal role as part of the team building consumer-facing healthcare experiences that help people understand what they'll actually pay before receiving care. Turquoise is looking for a talented individual with strong cross-functional skills, data expertise, product intuition, a deep understanding of the revenue cycle and billing and coding, and a passion for giving people certainty about the cost of healthcare.

Responsibilities

Partner with product to define, build, validate and expand shoppable service estimates, including the pricing, billing, and bundling logic behind them; Work closely with data and engineering to make sure upstream data infrastructure enables accurate estimates and supports consumer product needs; Serve as the go-to technical and product expert and partner for Sales and Customer Success, leading technical discovery, scoping, and demos; Guide customers through API integration, implementation, and launch, making sure products meet their needs and see strong adoption; Gather and prioritize technical feedback from customers, and make sure it drives product development

Requirements

7+ years of experience in healthcare revenue cycle, billing and coding, claims, care navigation, or digital health; Specific expertise working with institutional and professional claims; A deep understanding of commercial reimbursement and benefit design and how both translate to what a consumer actually pays for care; Strong SQL skills and experience working with large, complex healthcare datasets; Familiarity with APIs (REST, JSON) and how customers integrate them into their products; Experience working in a customer-facing technical role, such as solutions engineering, implementation, or management consulting; Product intuition and the ability to tackle complex research projects to produce clear answers and recommendations; Strong analytical, problem-solving, and mathematical skills, paired with creative thinking; Excellent written communication, organizational, and interpersonal skills, with the ability to collaborate across functions and seniority levels and build strong customer relationships; A drive to deliver consistent, accurate, high-quality work at a fast pace; Current authorization to work in the United States

Nice to have

Experience building or supporting consumer-facing care navigation or digital health products

Benefits

Competitive pay with equity options; Medical, Dental & Vision health plan options, with FSA, DCFSA, & HSA options; Company-sponsored disability & life insurance; Unlimited PTO; 401(k) + 4% Matching; Fully remote work + flexible working hours; $750 work-from-home setup budget; Paid biannual in-person company summits; Quarterly $150 co-hanging stipend to meet up with coworkers; Monthly $100 health and wellness benefit; Generous paid family leave; Annual $1,200 learning & development stipend