Senior Solutions Engineer - German Speaker

We're hiring Senior Solutions Engineers to build Synthesia's presales function in DACH. This is a founding role: you'll be one of the first SEs, shaping the playbook, tooling and best practices as we scale, not following an established model. As a Solutions Engineer at Synthesia, you will partner with Account Executives, Customer Success and Product Marketing to run discovery, deliver demos, scope POCs and design the technical solution for each deal. You will be a trusted advisor focused on the value customers get from Synthesia, and you'll take what you learn in the field back to Product. This is a hybrid role, with 2+ days a week in the office.

Responsibilities

Co-plan and execute discovery calls to understand customer requirements, technical environment and business challenges; Design and deliver compelling demonstrations that solve customer problems and quantify their value; Understand and overcome technical objections and integration concerns; Support stakeholder workshops on complex, multi-stakeholder deals; Partner with Account Executives to define account and deal strategy, advise on competitive positioning, assess opportunity stage and forecast book of business; Design and execute repeatable demo methodologies; Identify, build relationships with and empower executive champions within customer organizations; Develop and maintain reusable assets across demo environments, use cases, integration templates, objections and industry playbooks; Support POC and pilot readouts as a business narrative; Provide technical guidance on platform capabilities, API and SDK integrations, security, compliance (SOC 2, GDPR, enterprise identity) and scalability; Maintain deep expertise on platform capabilities across all product lines, roadmap and positioning; Develop vertical knowledge and become a subject matter expert; Stay ahead of the AI-native learning and enablement space; Share customer and competitive feedback with pre-sales leadership and Product; Work with Product Marketing on messaging, positioning, demo scripts and competitive battlecards; Brief Customer Success on technical context and champion relationships at handover; Review and enhance enablement content and deliver and evaluate certification as needed

Requirements

5+ years of pre-sales, solutions engineering or customer-facing technical experience at SaaS companies; Strong consultative discovery, stakeholder management and communication skills, with the ability to engage credibly with executive decision-makers and technical audiences; Technical depth in at least one area (creation flows, APIs, integrations such as LMS, HCM, CRM and identity, security, or compliance) and a willingness to learn quickly across domains; Fluency with sales methodologies such as MEDDPICC and Command of the Message, and comfort translating technical requirements into business value and ROI conversations; A problem-solving approach built on gathering requirements, asking clarifying questions and adapting solutions to customer needs; Excellent business and technical presentation skills, in person and remote, and the ability to explain complex AI and integration concepts clearly to both technical and non-technical audiences; Self-motivated and organized, with the ability to manage multiple POCs, demos and customer conversations simultaneously while meeting deadlines; A collaborative mindset; Product orientation and genuine curiosity about how customers use technology; Willingness to travel to visit key customers for discovery, executive conversations and on-site demos

Nice to have

Ability to speak Spanish and/or Italian; Based in Munich, Berlin, Zurich or London

Benefits

Competitive salary; equity; benefits