Senior Solutions Engineer, Growth | Mid Atlantic or Southeast | Remote

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform. The Enterprise Solutions Engineering team are in-house, customer-facing product experts who enable worldwide growth by educating potential and existing customers through demos, hands-on enablement, presentations, technical evaluations and ongoing interaction, and partner closely with the Sales team to qualify and close opportunities.

Responsibilities

Join as an early member of a high growth team working together to solve technical and customer problems; Partner with the Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers; Own the technical engagement with customers and help close high-velocity opportunities; Deliver product and technical presentations to potential and existing customers; Proactively communicate with customers and internal teams to provide a feedback loop on products and the competitive landscape; Drive product conversations based on customer needs and problems; Enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create public and internal enablement material

Requirements

5+ years of technical pre-sales experience; ideally with Open Source technologies or in the Metrics/Monitoring space; strong judgment, collaboration, and leadership; ability to work and collaborate with an international team; first class written and oral communication skills; ability to articulate the value proposition and technical advantages of products; love of solving technical challenges; technical mindset and desire to grow technically; self-motivated, initiative, and creative

Nice to have

Ideally located in Atlanta, Orlando, Miami, and/or Tampa; experience with Open Source technologies; experience in the Metrics/Monitoring space; recent coding bootcamp graduate or previous post-sales or engineering experience

Benefits

100% remote, global culture; Restricted Stock Units (RSUs); In-person onboarding; 30 days annual leave per annum including 3 Grafana Shutdown Days; Career growth pathways; Innovation-driven environment with autonomy and support; Transparent communication and company-wide updates