Senior Specialist,Technical Account Management

In Enterprise Technical Account Management (TAM), you will be instrumental in building and maintaining strategic relationships with key clients, ensuring their satisfaction by resolving their technical issues, optimizing their payment solutions and delivering exceptional service with your technical expertise and strong interpersonal skills. Checkout.com is where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.

Responsibilities

Relationship Management: Build and nurture long-term relationships with key clients, serving as their primary point of contact for technical matters; Customer Success: Understand clients' business needs and goals, proactively identify opportunities to optimize payment solutions, and ensure successful adoption and utilization of products; Technical Support: Provide expert guidance and troubleshooting assistance to clients, addressing technical inquiries, resolving issues promptly, and ensuring minimal disruption to payment infrastructure; Training and Demo: Help upselling efforts with merchant demonstrations and technical training, hold workshops and refreshers on product offering; Project Management: Lead and coordinate the addition of new payment solutions and technical migrations for clients, working closely with cross-functional teams to ensure successful delivery within agreed timelines and specifications; Product Feedback: Act as a conduit between clients and internal teams, gathering customer feedback, documenting feature requests, and providing client-derived insights to improve the product roadmap; Market Intelligence: Stay up-to-date with industry trends, emerging technologies, and regulatory changes in the payments landscape, sharing relevant insights with clients

Requirements

8 years of experience in an analytical or technical role with experience managing internal and external stakeholders, ideally including effective presentation skills; Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business, Economics, Statistics) is desirable or equivalent practical experience in internet technologies and technical processes; Familiarity with Payments industry regulations and technical frameworks (3DS, SCA, AVS, MIT); Familiarity with API-based integration methods and related tools/frameworks; Familiarity with front and back end technologies (i.e. JavaScript, CSS, HTML etc); Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical stakeholders; Results-oriented approach with a focus on delivering exceptional customer satisfaction; Willingness to travel occasionally to client sites as required; Good in speaking and writing in both English and Chinese, and in speaking Mandarin

Nice to have

Knowledge of payments technology, compliance standards, and security protocols related to payments (e.g., PCI-DSS, PSD2)

Benefits

Hybrid working model offering flexibility, with three days per week in the office