Senior Staff Engineer (Product Engineer-Legal Applications)

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at a scale — across all devices and digital mediums, and our people exist everywhere in the world (18500+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Responsibilities

Manage, administer, and support enterprise legal applications, ensuring system availability, reliability, and optimal performance.; Provide production support, investigate incidents, manage escalations, and resolve application-related issues within agreed service levels.; Execute Disaster Recovery (DR) failovers, recovery procedures, and business continuity activities to ensure operational resilience.; Manage application upgrades, patching, maintenance, enhancements, and release activities.; Lead and support on-premises to cloud migration initiatives across AWS and/or Azure environments.; Plan and execute application migration activities, including environment assessment, dependency mapping, migration planning, testing, cutover, and post-migration validation.; Ensure application security, regulatory compliance, access management, and adherence to enterprise IT policies.; Monitor application health, system availability, logs, and performance metrics to proactively identify and resolve potential issues.; Perform SQL database administration activities, including database monitoring, troubleshooting, maintenance, and performance optimization.; Troubleshoot infrastructure and connectivity issues involving DNS, firewalls, SSL/TLS certificates, VPNs, and network configurations.; Develop and maintain automation scripts using PowerShell, Bash, and/or Python to streamline administration and operational activities.; Create and maintain technical documentation, standard operating procedures, support guides, recovery procedures, and operational runbooks.; Collaborate with application owners, infrastructure teams, cloud engineers, database administrators, security teams, and external vendors.; Support application testing, deployment, configuration management, and production readiness activities.; Ensure legal applications meet availability, performance, security, and business continuity requirements.; Support continuous improvement initiatives to enhance application stability, operational efficiency, and service quality.

Requirements

Experience : 7.5+ years; Relevant experience in product engineering, application administration, application support, or enterprise application operations.; Strong hands-on experience managing and supporting enterprise legal applications.; Mandatory experience with at least 2–3 legal applications, such as iManage, App4Legal, Nasdaq Boardvantage, Englo be Access Admin, or Moody Orbis.; Strong knowledge of legal application administration, configuration, troubleshooting, and production support.; Experience managing application upgrades, patching, maintenance, and enhancements.; Hands-on experience with Disaster Recovery (DR), failover execution, recovery procedures, and business continuity planning.; Strong experience with cloud infrastructure, particularly AWS and/or Azure.; Strong experience supporting and executing on-premises to cloud migration initiatives.; Experience with SQL database administration, database troubleshooting, and performance optimization.; Good understanding of networking concepts, including DNS, firewalls, SSL/TLS, VPNs, and connectivity troubleshooting.; Proficiency in PowerShell, Bash, and/or Python scripting for automation and operational support.; Strong understanding of application security, access management, data protection, and compliance requirements.; Experience monitoring application performance and resolving complex production issues.; Strong troubleshooting, analytical, and problem-solving skills.; Ability to create technical documentation, operational runbooks, and recovery procedures.; Strong communication and collaboration skills to work effectively with infrastructure, security, database, application, and business teams.; Experience with ITSM tools and incident, problem, and change management processes is desirable.; Knowledge of Docker and Kubernetes is an advantage.; Familiarity with compliance frameworks such as GDPR, HIPAA, and SOC 2 is desirable.; Experience with Infrastructure as Code tools such as Terraform or AWS CloudFormation is an advantage.; Strong ownership and ability to manage critical applications in enterprise environments.; Bachelor’s or master’s degree in computer science, Information Technology, or a related field.