Senior Technical Authority Expert

We have an exciting opportunity for an experienced Technical Authority Expert to join our world-class team at Ericsson, contributing to the future of managed services delivery through the Service Enablement (IAM/SDG & BNE). Our team is responsible for the full cycle of 'Create, Sustain, and Evolve' within our respective domains, offering dynamic opportunities for professional growth. Comfortable in a technology leadership role, you will be instrumental in developing and maintaining automated solutions, analysing business requirements, and delivering improvements to drive recovery processes. This is a fantastic opening for a technical guru looking to make an impact on global technology standards and help shape future innovation in our industry.

Responsibilities

24X7 support for critical incident; Shift as per customer timings & rotation (Night+Day) is Mandatory; Ticket handling & provide resolution as per SLA; Adhoc reporting & monitoring; Identify, reproduce & deploy defects in LAB & Production; Handling lab issues; Taking hand over from projects; Writing TOLs of defects; Troubleshooting via Splunk, AppD & other monitoring tools; Perform load testing & identify issues; Close working with T3, Project & Development team to support for hot fixes, testing & deploy hot fix in LAB & Production; Test & Deploy Hot Fix in LAB & Production; Simulate test various test scenario for defect testing or issue reproduction; Database queries & data extraction; Handling Customer requirement & implement the same in the Network; Performing changes in LAB & production; Performing health checks

Requirements

Good Understanding of VAS domain & products; Experience in Operations & maintenance with good troubleshooting skills; Good hands on experience Unix/Linux, Python, Java, SOAP, REST, GIT & CI/CD; Hands on experience in defect testing, reproducing defects in LAB, defect deployment & load testing; experience of JIRA, Splunk, AppD, JMeter, & SQLDeveloper tools; Good hands on knowledge on micro service application management on Docker & Kubernetes; Self-motivated and excellent communication & driving skills; Hands on experience in troubleshooting & analysis of Wireshark trace & heap dump; Fluent in English (written and oral); Demonstrated ability to work in a team setting with minimal supervision; Demonstrated ability to work in a matrix management environment; BS technical/Engineering degree; Experience - Total 8 to 15 years in Operations, defect handling, load testing & deployments is must