Senior Technical Implementation Specialist

VoPay’s Fintech-as-a-Service platform enables any business to embed financial services and payment capabilities into their existing applications, products, or services through a single, scalable API. We are seeking a highly skilled and customer-focused Senior Technical Implementation Specialist to lead enterprise customers through the onboarding, integration, configuration, and successful deployment of VoPay’s embedded finance and payment orchestration platform. This is a critical pre and post-sales delivery role focused on driving seamless customer implementations across API integrations, payment workflows, treasury orchestration, compliance enablement, and operational readiness.

Responsibilities

Lead end-to-end customer onboarding and implementation projects from kickoff through production go-live; Act as primary implementation lead and trusted advisor; Guide customers through integration of VoPay’s APIs, embedded UI components, and payment orchestration capabilities; Support configuration and deployment of payment workflows, payment processing, wallets and virtual accounts, ledger structures, and reconciliation workflows; Partner with customer engineering and product teams to support API integrations and technical onboarding; Review and troubleshoot API requests and responses, webhooks, authentication flows, payment routing, data mapping, and system integrations; Provide technical guidance on RESTful APIs, Postman, embedded finance workflows, payment processing, payouts, collections, card and banking integrations; Manage multiple concurrent implementation projects and coordinate cross-functional teams; Deliver onboarding and training sessions and create implementation documentation; Ensure smooth post-launch transition and contribute to continuous improvement

Requirements

3–7+ years of experience in SaaS implementation, technical onboarding, solutions consulting, integration delivery, fintech or payment operations; Strong understanding of RESTful APIs, Postman, Webhooks, System integrations, API authentication methods; Familiarity with payment ecosystems including EFT, ACH, Interac, payouts, reconciliation, ledgering; Strong customer-facing communication skills with the ability to engage both technical and non-technical stakeholders; Proven ability to manage multiple implementation projects simultaneously in fast-paced environments; Strong troubleshooting, analytical, and problem-solving capabilities; Comfortable leading customer implementation calls, technical workshops, and onboarding sessions

Nice to have

Experience supporting fintech, payments, banking, treasury, or compliance-related workflows; Experience working within SaaS, fintech, payment processing, or platform-based technology organizations