Senior User Researcher

Polarsteps is an Amsterdam-based travel app team looking for a Senior User Researcher to join the Design + Brand organisation, embedded directly into Product teams to ensure insights impact decision-making. The role acts as a strategic navigator, helping teams understand what insights mean for the company's direction. The team is at an early-mid stage of research maturity, with good buy-in and some processes in place, and the candidate is expected to own ResearchOps without dedicated support.

Responsibilities

Be embedded and own relationships with 2-3 product pillars, building enough context to become the insights go-to for those teams and embedding research into their roadmaps; Plan and execute all phases of a research project from planning and recruiting to analysing and sharing, for both qualitative and mixed-methods research, including selecting the right methodology for the right question; Support product colleagues with setting up their own smaller research activities, including unmoderated tests and actionable surveys; Turn research activities into appealing, actionable, and self-explanatory insights; Share research progress and learnings while research is in progress, not just at the end; Contribute to shared research infrastructure: panel management, tooling, and team-wide initiatives; Own your own ResearchOps (recruiting, scheduling, tooling); Champion a culture of learning and listening and enable user-centric product development

Requirements

Experience as a UX or Product Researcher, ideally at a B2C technology company; Great communication skills in English; Confidence to challenge assumptions and advocate for research findings with product managers, designers, and other stakeholders; Leaning more on qualitative research, with mixed methods welcome (quantitative is a bonus); A portfolio of finished research that includes both evaluative and discovery/generative work; A curious and eager mind, driven by an interest in how people use technology to plan and improve their travel experiences; Understanding of how to apply research in a business setting, knowing when good enough beats perfect and how to scale scope to meet a deadline; You already live in The Netherlands

Nice to have

Fluency in Dutch, French, or German; Experience working in a B2C context; Comfortable doing research with a lean toolset and no dedicated ResearchOps support; Quantitative data analysis skills (surveys, not SQL but a bonus if you have it)

Benefits

Yearly free flight or train ride to a random location via the Teleporter; A shiny MacBook; Hybrid working; Extensive home office set-up; 30 days of vacation; Two paid Culture Days; Option to work from another country for up to 8 weeks a year; Personal development budget; Pension plan; Daily team lunches; Monthly parties and team trips away; Office in downtown Amsterdam with travel costs reimbursed; Free Polarsteps Travel Books; 8% holiday allowance included in gross salary