Senior Workplace Experience Manager

impact.com is the world's leading commerce partnership marketing platform. The Senior Workplace Experience Manager will own the day-to-day operations and programming of the New York City office, a ~200-person space that serves as the cultural hub of the company. The role blends hands-on workplace operations with strategic planning, employee experience, hospitality, and event execution. This is an in-office role, Monday through Friday, with after-hours availability for emergencies and events.

Responsibilities

Own day-to-day operations of the NYC office for approximately 200 employees and visitors; Oversee mail and package services, office supply inventory, equipment maintenance, and conference room logistics; Manage the daily lunch delivery program and catering partners; Manage relationships with building management, landlords, and external vendors, including contract negotiation and performance oversight; Coordinate IT infrastructure projects with the technology team; Establish and maintain standard operating procedures for workplace functions; Lead hospitality programs for employees and guests; Plan and manage visiting-team programming; Develop food and beverage programs; Serve as primary point of contact for workplace-related inquiries and escalations; Partner with People/HR, IT, Finance, and executive leadership on workplace strategy; Lead workplace planning and change management as the office grows; Define and track workplace success measures; Own and manage multiple budgets, including facilities operations, office supplies, food and beverage, events, and capital improvement projects; Track budget vs. actuals monthly and prepare quarterly budget reports and forecasts; Lead vendor procurement and negotiate contracts; Design and deliver a workplace experience strategy that reinforces company culture; Plan and execute office events, including all-hands meetings, team celebrations, holiday gatherings, and volunteer activities; Partner with People/HR on onboarding experiences; Champion wellness, sustainability, and DEI initiatives within the workplace

Requirements

Bachelor's degree (or equivalent experience); 5+ years of experience managing an office, workplace operations, facilities, hospitality, or employee experience; Experience in a fast-paced, high-growth environment with 100+ employees (ideal); Demonstrated experience managing multiple budgets (six-figure+), including vendor negotiations, forecasting, and financial reporting; Strong project management skills; Deep knowledge of office and facilities operations, including health and safety compliance, space planning, and vendor management; Excellent relationship-building and communication skills; Strategic mindset; Proficiency with office and productivity tools (Google Workspace or Microsoft Office, project management platforms, ticketing systems); Availability to respond after hours for emergencies and to support evening and weekend events

Benefits

Medical, Dental, and Vision insurance; Office-only catered lunch 3 times a week, healthy snack bar, and coffee; Flexible spending accounts and 401(k); Responsible PTO policy; Mental health and wellness benefit with up to 12 fully covered therapy/coaching sessions per year and dependent coverage; Monthly gym reimbursement policy; Restricted Stock Units (RSUs) with 3-year vesting schedule, pending Board approval; Free Coursera subscription and PXA courses; Parental leave: 26 weeks fully paid for primary caregiver and 13 weeks fully paid for secondary caregiver; Technology stipend for home office setup; Monthly internet allowance; Annual bonus of 5% contingent on Company performance