Service Assistant

Anton Paar Brazil is a subsidiary of the Anton Paar group, recognized worldwide for its excellence in the development of high-precision instruments for measurement and analysis. Operating in various sectors, such as pharmaceuticals, food, chemicals, and petroleum, the company stands out for its technological innovation, quality, and strong commitment to science. In Brazil, it offers specialized technical support and advanced solutions, contributing to the growth and reliability of its clients' processes.

Technical Knowledge

This position is also open to persons with disabilities (PwD).

Responsibilities

Schedule preventive and corrective field maintenance, ensuring alignment between clients and the technical team.; Manage corporate and technical documentation on client portals to authorize and confirm site visits, and keep documentation up to date even during periods without scheduled service calls.; Register and maintain technician data on client and supplier portals.; Organize and coordinate the scheduling of mandatory site inductions and training required for access to client facilities.; Manage technician documentation, including certificate validity, inductions, training, and necessary renewals.; Receive client requests via phone, mobile, WhatsApp, and other channels, opening and routing technical service tickets.; Monitor and ensure compliance regarding company and employee documentation, working in conjunction with Human Resources and Occupational Safety departments.; Maintain up-to-date records and controls, supporting the Services team in organizing and executing operational activities.; Monitor deadlines, pending items, and documentation requirements, ensuring compliance with client specifications and internal standards.

Requirements

Currently pursuing or holding a degree in Administration, Management Processes, Logistics, Engineering, Business Management, or related fields.; Technical education in Administration or related areas is a plus.; Previous experience in administrative tasks, customer service, operational support, or service coordination.; Experience with document management and the use of client portals is a plus.; Experience in technical service, maintenance, or technical support companies is a plus.; Microsoft Office, with a focus on Excel and Outlook.; Knowledge of document control and management.; Strong ability to organize schedules and track deadlines.; Knowledge of client access requirements, site inductions, and occupational safety documentation is desirable.; Basic to intermediate English proficiency will be considered an asset, especially for interacting with systems, training, and corporate documentation.