Service Continuity Manager

Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future. Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet. We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. IT Service Continuity Management (ITSCM) is to ensure that IT services are available as quickly as possible, when technical disruptions occur and to minimise the impact of incidents on business operations, such as downtime, costs, and reputational damage. Candidates must have a strong track record of performing in a Service Continuity role, ideally within a ITIL & Public Sector environment. Within the organisation the selected candidate will validate existing Business Impact Assessments for all Technology services and will also establish the process for completing new BIA’s for upcoming services. They will be expected to develop recovery plans, very much focused on Technology services and work alongside our clients Business Continuity partners to update our BCDR. To support this work, ITSM are currently identifying which remaining services need to be on-boarded into our CMDB to support BIA’s to be carried out effectively.

Responsibilities

Validate existing Business Impact Assessments for all Technology services and establish the process for completing new BIA’s for upcoming services; Develop recovery plans focused on Technology services and work alongside clients Business Continuity partners to update BCDR; Identify which remaining services need to be on-boarded into CMDB to support BIA’s; Help client Technology plan for incidents: Develop and establish effective, standardised processes for incident management to enable service continuity; Analyse threats: Identify potential threats like cyberattacks, equipment failures, or human error; Reduce risk: Develop strategies to reduce the risk of incidents, such as redundancy and backup systems and mitigate with a Service Continuity Plan; Plan for recovery: Create recovery plans and procedures agreed with the Business to ensure IT services can be restored quickly within agreed service levels; Test plans: Plan and conduct testing (including desktop exercises) to ensure plans work as intended and establish a process for regular testing and training

Requirements

Relevant qualifications, skills and experience in Service Continuity Management including development and management of Business Continuity plans; Proven Skills and Experience working in a Public Sector role; Ideally experience in working in a ITIL environment; ITIL Foundation Certificate (minimum) or Service Operations Lifecycle module (preferable); Proven experience in communicating with a variety of stakeholders at different levels; Strong Team working skills and management of line reports; Able to work without supervision; Strong inter-personal skills

Benefits

Autonomy to develop and grow your skills and experience; Be part of exciting project work that is making a difference in society; Strong, inspiring and thought-provoking leadership; A supportive and collaborative environment; Development – access to LinkedIn Learning, a management development programme, and training; Wellness – 24/7 confidential employee assistance programme; Social – office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes; Time Off – 25 days of annual leave a year, plus bank holidays, with the option to buy 10 extra days each year; Volunteering – 2 paid days per year to volunteer in our local communities or within a charity organisation; Pension – Salary Exchange Scheme with 4% employer contribution and 5% employee contribution; Life Assurance – of 4 times base salary; Private Medical Insurance – which is non-contributory (spouse and dependants included); Worldwide Travel Insurance – which is non-contributory (spouse and dependants included); Enhanced Maternity and Paternity Pay; Travel – season ticket loan, cycle to work scheme