Service Coordinator

Under general supervision, the Service Coordinator ensures customer expectations are accurately determined and are fully met. The Service Coordinator may support specific customer(s).

Responsibilities

Ensures customer expectations are accurately determined and fully met; Responds to customer inquiries regarding products, provides quotes, and handles order entry; Places customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales); Collects data from Service Technician to quote customer; Influences Motion Industries' gross profit through negotiating the sale price and purchase price within certain parameters; May adjust non-contract customer pricing to meet the demands of the customer based on competition while maximizing profit; Builds customer relationships to drive repeat business and process improvements; Expedites backorders; Sources products in branch, distribution center, or supplier inventory; Schedules Service Technician's time; Determines the most cost effective shipping method for customer orders; Handles customer returns; Tracks and schedules service orders; Performs other duties as assigned

Requirements

High school diploma or GED; three (3) to five (5) years of related experience or equivalent combination; Reliability, organization, and attention to detail; Excellent communication skills including written, verbal, and listening; Ability to multi-task and time management skills; Strong computer skills; Strong negotiation skills; Basic product knowledge

Benefits

Healthcare coverage options; retirement savings; vacation; sick pay; holiday pay