Service Coordinator

Under the direction of the Service Manager the Service Coordinator provides administrative assistance to expedite the processing of customer, warranty, and internal work orders. The Service Coordinator assists the Service Manager in job closing by interpreting service reports and ensuring appropriate entries are made on completed jobs prior to billing. The Service Coordinator performs a wide variety of clerical and administrative duties pertaining to shop operation and work order control. The Service Coordinator is knowledgeable in all standard and extended warranty programs and works with the Sales department or other dealers to determine the type of coverage at the time of job opening. The Service Coordinator assists Service Managers in keeping customers informed on job status or changes on job status.

Responsibilities

Provides administrative assistance to expedite the processing of customer, warranty, and internal work orders; Assists the Service Manager in job closing by interpreting service reports and ensuring appropriate entries are made on completed jobs prior to billing; Performs a wide variety of clerical and administrative duties pertaining to shop operation and work order control; Works with the Sales department or other dealers to determine the type of warranty coverage at the time of job opening; Assists Service Managers in keeping customers informed on job status or changes on job status; Directs activities of service clerks or additional clerical assistants; Opens all work orders for repair jobs and checks for errors prior to closing; Orders supplies and issues purchase orders to vendors; Coordinates with Service Manager and Service Supervisor to keep Work-In-Progress at a manageable level; Coordinates with customers and service department to schedule pickups and deliveries

Requirements

High school diploma or equivalent; Valid Driver's License with a good driving record; PC skills; Customer service experience and be diplomatic, courteous, and have great attention to detail; At least 5 years in a service shop environment required

Nice to have

Supervisory skills and experience preferred

Benefits

Competitive Compensation; Great work environment and culture; Career growth and advancement opportunities; Training; Medical, Dental and Vision plans; Medical video appointments; Health Savings Account; Paid Time Off (PTO); 401(k) Plan + Company Matching; Health and Dependent Care Flexible Spending Accounts; Life & Accident Insurance; Employee Assistance Programs; Legal Plan; Travel Assistance Plan; Wellness Programs; Referral Bonus Program; Longevity Bonus Program; Recognition Programs; Hawthorne CAT discounts; Boot Reimbursement; Tuition Reimbursement; Company-Supplied Uniforms; Advanced Technical Training