Service Coordinator

We are Energy Systems, the leader in industrial power solution sales, service, and rentals. With an ongoing tradition of providing excellent products and outstanding service for our customers, Energy Systems is one of the longest existing Generac Industrial Distributors in the United States. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals. The Service Coordinator position will be responsible for creating work orders, answering incoming service calls, quoting recommended service repairs, assisting with the job calendar, tech schedules, invoicing of service jobs and managing overall administrative workflow for the Service Department. These functions require electronic management of parts using company business systems. In addition, this position requires supporting other parts personnel as needed.

Responsibilities

Creating work orders; Answering incoming phone calls; Assisting with the scheduling of technicians; Processing completed work orders while monitoring GP goals; Following up on quoted service repair jobs and recommended repairs; Supporting other Service departmental roles on an as-needed basis; Supporting the parts and sales department as needed to provide excellent customer service; Managing electronic parts using company business systems; Assisting with the job calendar, tech schedules, and invoicing of service jobs; Managing overall administrative workflow for the Service Department; Other duties as assigned

Requirements

HS Diploma or Equivalent; 2 years of administrative experience in a service-related business; 2 years of scheduling field technicians and/or customer service; Computer literacy including working knowledge of Microsoft Office applications (i.e. Outlook, Word, Excel); General knowledge of service parts and service industry including basic mechanical and technical aptitude; Time management skills by prioritizing work assignments; Proven interpersonal skills with internal and external customers, including being a team player; Ability to handle high pressure situations; Basic math skills for computing percentages, multipliers, sales tax, and totals on parts orders

Nice to have

Associate Degree or equivalent; 4+ years of administrative experience in a service-related business; 4+ years of scheduling field technicians and/or customer service

Benefits

Medical, dental and vision plans; Life, long-term disability, flexible spending, and health savings accounts; Accrued paid time off; 8 paid holidays; Opportunity for overtime; 401(k) retirement benefits