Service Coordintor

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

We are currently seeking a passionate, energetic, and engaging Service Coordinator to join our team in Carole Park QLD.

Reporting to the National Lead Planner, you will be responsible for planning and executing service, repair and maintenance work through the assigned team of Technicians in the North East Branch .

As a confident, well organised and determined individual, the successful candidate will also possess:

Responsibilities

Planning, prioritising and scheduling work; Planning un-planned breakdown work with the assistance of Field Supervisors and the Service Manager; Arranging/ ordering sub-contracted goods, services and equipment.; Capturing and controlling job-related costs by way of Time and Material Trackers in provided systems; Effectively communicating the planning process and timelines to customers, technicians and subcontractors; Tracking and receiving material orders to facilitate a timely delivery of the Orderbook when requisite components are available.

Requirements

2-3 years in a Service Planning or similar role; Exceptional customer service skills; Ability to work well under pressure and effectively prioritise tasks; Excellent interpersonal skills and the ability to communicate effectively with customers, suppliers and team members,; Demonstrated ability to plan jobs and develop a work scope; Excellent time management skills; Intermediate computer skills with experience working with the Office 365 Suite of products (i.e. Word, Excel and Outlook).

Benefits

A competitive base salary, based on experience; A 15% bonus based on agreed KPI's; The opportunity to participate in the Employee Share Scheme; The chance to be part of a supportive team environment; To be recognised and take advantage of hundreds of discounts and rewards through the MyKonecranes Rewards program; Support and encouragement to develop your skills with local training opportunities available