Service Delivery Manager

Join us. But be you. At Deloitte, you’ll do more than just join something, you’ll add something. You’ve found a place that values your curiosity, passion, and desire to work alongside people on work that matters. There is only one question: What impact do YOU want to make?

The team you’ll join

You’ll join Deloitte Technology & Transformation in Auckland as a Manager, Operate Service Delivery Manager. You will be part of the System, Delivery & Modernisation practice, supporting delivery across managed service engagements in complex client environments. The team works closely with delivery leads, service directors, and client stakeholders to ensure consistent service performance, operational stability, and continuous improvement across engagements.

As a ‘Service Delivery Manager’ you will support the delivery of managed services, ensuring performance against service levels, quality standards, and client expectations. Your typical day will include:

Bring your expertise in service delivery, service management, or managed services environments and see what impact you can make. You’ll also have:

Responsibilities

Coordinating day-to-day service delivery activities, monitoring performance against SLAs and KPIs, and addressing service issues proactively; Acting as a key client contact for operational matters, supporting governance reporting and managing stakeholder communication; Supporting ITIL-aligned service management processes, including incident, problem, and change management, while identifying opportunities for service improvement

Requirements

Experience delivering services within IT or managed services environments, including working across complex or multi-team delivery landscapes; Understanding of ITIL-based service management practices and experience across BAU, project, or Agile delivery models; Strong stakeholder engagement and communication capability, with the ability to manage competing priorities and work collaboratively across teams

Benefits

Flexible work arrangements; Subsidised professional qualifications and memberships; Subsidised health insurance; Income protection insurance; 22 days annual leave; Social events and wellbeing initiatives; Community volunteer opportunities; Environmental and sustainability focus