Service delivery manager

We're looking for a customer-focused and detail-oriented individual to be a founding Service Delivery Manager on our Customer Data Services team. You'll own the delivery of our Data Ingestion service packages end-to-end, from scoping the customer's data landscape to aligning timelines and managing service hours, ensuring a predictable, on-time, on-budget experience that accelerates customer time-to-value. You'll work closely with our customers, external partners, and with internal stakeholders such as Data Specialists, Customer Success Managers, and Sustainability Data Advisors to ensure the successful delivery of our services.

Responsibilities

Own end-to-end delivery of Data Ingestion service packages: run kickoff, define scope and success criteria, build project plans, manage execution through completion, and hand off cleanly to post-go live teams; Scope packages and solutions: lead discovery to understand the customer's data sources, formats, owners, and quality constraints, and coordinate with partners on potential solutions; Align on timelines and hold accountability: set clear, reasonable timelines with customers and partners, sequence dependencies across internal and customer teams, hold collaborators and customers accountable to milestones, and renegotiate timelines transparently when inputs change; Control service hours and budget: track work against quoted hours, forecast burn and course-correct early, identify out-of-scope requests, and manage change to protect margin and customer trust; Identify risks and escalations: proactively surface risks, drive mitigation plans, and make timely escalations

Requirements

Have 3-6 years of experience delivering client services in B2B software or consulting; Have directly owned client relationships and are energized by solving client problems; Are customer obsessed and operate with high ownership; you anticipate needs and remove blockers without being asked; Are detail-oriented with strong organization skills; you keep scope, timelines, and artifacts tight and current; Identify risks proactively and solve problems in a structured manner; you raise issues early with options and tradeoffs; Learn quickly and operate well in ambiguity; You are motivated, systematic, and efficient; You thrive in a high-volume environment; Must be willing to work from an office 4 days per week (except for remote roles)