Service Delivery Representative - Home Oxygen

We are recruiting to fill an existing vacancy for a Service Delivery Representative. As a Service Delivery Representative with ProResp, you will assume responsibility for the delivery and maintenance of oxygen related equipment in and around a geographical region. In this role, you are a vital representative of our services in the community interacting directly with our patients and customers. Candidates must be willing to undergo training in home oxygen and TDG (Transportation of Dangerous Goods) and be agreeable to participate in applicable background checks as a condition of employment.

Responsibilities

Delivery and maintenance of oxygen and oxygen related equipment; Vehicle maintenance and inspections before and after use, compliance with policies and procedures and highway rules and regulations; Ensuring correct loading of the vehicle by identifying product requirements for the day and loading product materials with compliance to safety and legislative requirements; Set up of equipment for new oxygen clients and delivery to existing clients; Exemplary client care, interacting with patients to ensure their needs are being met and providing top quality service according to a daily schedule as well as accommodating unanticipated needs; Instructing clients in equipment operation and safety procedures; Appropriately completing necessary documentation as required; Undergoing required training for the delivery and maintenance of oxygen equipment

Requirements

Valid G Driver's License with satisfactory driving record; Candidates under 25 years of age and/or with less than 3 years G class driving experience must provide Driver's License History and Driver Experience Letter; Proven ability to work safely in a physically demanding environment, lifting up to 60 lbs on a regular basis and pushing/manipulating weights up to 100 lbs; Successful completion of pre-placement Functional Assessment test; Up-to-date and ongoing satisfactory vulnerable sector screening; Clean shaven where a respirator seals to the skin of the face or neck when use of an N95 respirator is required; Exceptional customer service skills and ability to interact with patients; Secondary school graduate at minimum; Willingness to undergo training in home oxygen and TDG; Agreement to participate in applicable background checks as a condition of employment

Benefits

Full time reliable employment with consistent hours; 3 weeks paid vacation; Comprehensive benefits including health and dental, pension, EAP, health spending account and more; Paid sick days and annual wellness/floater day; Paid overtime, paid on-call hours, paid on-call standby hours; Annual incentive payment program; Company Growth Incentive program; Annual performance and salary reviews; Providing a voice in employee surveys and open-door dialogue at all levels of leadership; Smart phone and company vehicle provided for work including all related expenses; Positive, ethical, and socially inclusive work environment supportive of professional development