Service Delivery Representative

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive, and Publisher industries.

You will work in an environment built on collaboration, respect, commitment, and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.

The Client Services Delivery Representative will manage customer accounts, ensuring service level agreements (SLAs) are met. This role involves preparing and maintaining status reports, modifying schedules, and assisting the Account Manager with technical advice and problem-solving. Additionally, the representative will handle order management, inventory updates, and customer support for both international and domestic clients.

Responsibilities

Create deliveries daily and monitor order processing.; Monitor stock availability to ensure timely order clearance.; Support account and purchasing team to troubleshoot order issues.; Manage inventory updates, promotional planning, customer return cases, and inbound planning.; Coordinate return shipments (e.g., create return labels).; Communicate with customers on order status and expected delivery dates.; Prepare and maintain status reports for client, management, and internal communications.; Oversee customer accounts to ensure SLAs are met.; Assist the Account Manager in providing data, advice, and resolving problems.; Continuous involvement and support with departmental process improvements; Participate in business reviews with the customer.; Work closely with operations to ensure program requirements are met.

Requirements

At least two years of Customer Service Experience.; At least 2 years using Microsoft Office, intermediate to advanced level experience in Excel required.; High School Diploma or equivalent.; Must display initiative and flexibility to work in a fast-paced, changing environment.