Service Desk Engineer

Redgate’s people rely on technology that just works and this role is central to making that happen. As our Service Desk Engineer, you’ll be the first point of contact for IT support across the business, keeping things running smoothly and making sure everyone can do their best work. This is a hands-on technical support role with variety, impact, and room to grow. You’ll own 1st and 2nd line support for internal users, logging, triaging, and resolving issues across devices, applications, and infrastructure.

Responsibilities

Own 1st and 2nd line support for internal users, logging, triaging, and resolving issues across devices, applications, and infrastructure; Be the first point of contact for IT issues across the business, with a focus on first-touch resolution; Troubleshoot and resolve issues across Microsoft 365, Intune/Autopilot, Entra ID, networking, and AV equipment; Identify recurring themes and propose process improvements to the Technical Operations team; Contribute to infrastructure projects and new starter onboarding; Maintain accurate asset records and support documentation

Requirements

Experience in a similar IT support role, with strong analytical and problem-solving skills; Confident supporting Microsoft environments including M365, Intune/Autopilot, Entra ID, and Active Directory; Familiarity with an ITSM platform such as Halo, Zendesk, or similar; Clear communicator who can explain technical concepts to non-technical colleagues; Someone who takes initiative, spots opportunities to improve, and follows through

Benefits

Hybrid working, home and Cambridge office; Monthly wellbeing allowance and generous paid time off; Genuine investment in learning, development, and career progression; Private health insurance; Full benefits details available on our website