Service Engineer

The Service Engineer is an intermediate role focused on troubleshooting, repair, and maintenance of laboratory instrumentation and robotics (such as liquid handlers and analytical instruments). This engineer has more independence than a service engineer 1 and is expected to have a good troubleshooting foundation and understanding of most instruments used in the lab, and can address service events of medium complexity independently and of high complexity with some guidance.

Responsibilities

Semi-autonomous role; Handles more complex troubleshooting, repairs, and maintenance; Solves non-routine problems with some guidance; Follows SOPs and performs task-based assignments; Drafts SOPs and work instructions; Contributes to troubleshooting Wiki; Expected to troubleshoot issues of medium to high complexity; Understands when to reach out for guidance; Understands “3 pillars” of troubleshooting laboratory automation and show progress in implementation of the pillars; Learning to analyze and interpret test data for the purpose of troubleshooting; Document service tickets completely and with appropriate detail; Adhere to Good Documentation Practices (GDP); Adhere to lab safety protocols and regulatory requirements

Requirements

Bachelor’s degree in Engineering, Life Sciences or related field; 2–5 years of experience in Service Engineering, with hands-on experience in laboratory equipment repair; Understanding of diagnostic laboratory workflows, instrumentation and software; Strong knowledge of GDP and regulatory requirements; Excellent organizational and communication skills for managing multiple projects; Strong mechanical and electrical engineering skills; Possesses technical expertise and can talk the lingo with customers; Good listening skills - good customer service skills; Excellent problem solving skills; Works independently without much supervision

Benefits

Comprehensive health benefits (medical, dental, vision); 401(k) with company match; Generous paid time off and company holidays; Additional wellness and work-life benefits; Life and disability plans; Free testing for employees and their immediate families; Fertility care benefits; Pregnancy and baby bonding leave; Commuter benefits; Employee referral program