Service Manager - Verdant

AIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world-class customer service to our residents.

We are hiring a Service Manager for Verdant , our apartment community in Boulder, CO .

Learn more about the community here: Verdant

This is an opportunity to lead a maintenance operation, develop a skilled team, and make a lasting impact on a community residents are proud to call home. Working alongside community leadership, you'll oversee maintenance operations, capital planning, vendor partnerships, and service delivery while ensuring the property is maintained to the highest standards.

Responsibilities

Lead, mentor, and develop a high-performing maintenance team.; Oversee all aspects of property maintenance, including preventative maintenance, apartment turns, resident service requests, and vendor relationships.; Drive the execution of maintenance strategies that support resident satisfaction, asset preservation, and operational performance.; Partner with community leadership to identify, prioritize, and execute capital improvement projects that enhance resident satisfaction, operational efficiency, and asset value.; Manage budgets, inventory, and resources with a focus on quality, efficiency, and long-term value.; Ensure compliance with company standards, Environmental Health & Safety requirements, and applicable regulations.

Requirements

3+ years of maintenance leadership experience in multifamily housing, facilities management, hospitality, commercial real estate, or a related environment.; Experience supervising, coaching, and developing maintenance technicians to achieve operational and resident satisfaction goals.; Strong technical expertise in HVAC, plumbing, electrical, appliance repair, and general building systems.; Experience managing vendors, preventative maintenance programs, apartment turns, and operating budgets.; Reliable transportation.; Participate in a scheduled on-call rotation to support emergency maintenance needs.; Ability to safely perform the physical requirements of the role.; Ability to read, write, and communicate effectively in English.; A leader who earns trust, sets high standards, and leads by example.; Takes ownership and drives results through clear communication, accountability, and collaboration.; Solution-oriented, resourceful, and confident navigating complex maintenance challenges.; Organized, accountable, and proactive in your approach.; Focused on delivering exceptional resident service.; Takes pride in the quality of their work and the success of their team.

Benefits

Expected pay rate of $33-$37 per hour + 15% target bonus opportunity. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.; Monthly Customer Service Satisfaction Bonuses. Service Managers who excel at consistently providing positive resident experiences can earn up to $250 per month.; An Apartment Discount Benefit option is available to live on-site at the community you are working.; Additional Benefits listed below.; Paid time off including vacation, sick time, and 14 holidays.; Medical, dental, vision , and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.; An Apartment Benefit option is available to live on-site at the community you are working.; 401(k) plan with up to 6% employer match.; Paid parental leave of up to 16 weeks.; Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.; 15 hours of paid time annually for community service.; Commuter benefits and pet insurance.; Consumer discounts on various products and services.; Opportunities for ongoing professional development, leadership training, and career growth.