Service Now Technical Expert

You will be part of a large program handling the transition to the new ServiceNow based platform across all Bosch entities worldwide. You will: serve as an analyst supporting onboarding activities across transformation initiatives; bring in-depth technical expertise to onboarding sessions with Service Offering Managers and Owners; assist in planning and executing Go-Lives and Hyper Care phases; collaborate closely with the Central Team to assess platform standardization requirements.

Responsibilities

You will be part of a large program handling the transition to the new ServiceNow based platform across all Bosch entities worldwide; Serve as an analyst supporting onboarding activities across transformation initiatives; Bring in-depth technical expertise to onboarding sessions with Service Offering Managers and Owners; Assist in planning and executing Go-Lives and Hyper Care phases; Collaborate closely with the Central Team to assess platform standardization requirements

Requirements

Fluent in English (spoken and written); Proven experience as a technical expert in fast-paced, global projects; Strong collaboration skills, acting as a bridge between Transformation/Central Teams and Service Owners; Solid knowledge of ServiceNow and ITSM practices; Hands-on experience in ServiceNow setup and rollout projects; Understanding of data models; Excellent communication and interpersonal skills; Resilient and able to thrive in dynamic environments; Strong stakeholder management abilities; Experience in gathering and managing technical requirements

Nice to have

CSDM experience; Familiarity with JIRA; ServiceNow certifications (CIS, CSA, ITIL 4)

Benefits

Flexible benefits system (2700 RON/year); Meal tickets (40 RON); Company Performance Related Pay; Celebration gifts (300 RON for Christmas and Easter); Loyalty bonus (750 RON at 5 years, 1500 RON at 10 years and every additional 5 years); Language courses discount (up to 1200 RON/year); Referral bonuses; Relocation package (2500 RON); Life events celebration (5000 RON newborn bonus); Support for unforeseen situations; Discounts to partners; Smart Work (home office); Flex-time possibility; Growing number of vacation days (starting at 25 days); Internal communities; Work from abroad (up to 30 days/year); Medical subscription; Sports benefits; Psychological counseling; Bookster; Training and certifications; Professional development; Team-buildings; International assignments; Diversity and multicultural mindset