Service Technicians II

ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food service and retail customers through its subsidiaries. The company’s products include ware washing equipment; cooking equipment, including ovens, ranges, and broilers; refrigeration equipment, including refrigerators, freezers, and prep tables; food processing equipment, including slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems. ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best-in-class supply chain procedures. The company was incorporated in 2001 and is based in Troy, Ohio. ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary. SUMMARY The Service/Repair Technician 2 possesses fundamental knowledge and has demonstrated mechanical and electrical aptitude with troubleshooting experience. Responsible for providing on-site support to Hobart Service customers that includes but is not limited to: installation and/or service of commercial food equipment. Routine work schedule including on-call, after-hours, holiday, and weekend on-site repair support.

Responsibilities

Provides on-site support to Hobart Service customers including installation and/or service of commercial food equipment; Routine work schedule including on-call, after-hours, holiday, and weekend on-site repair support; Installs mechanical and electrical commercial food equipment and assists in more advanced installs as needed; Maintains, diagnoses, and repairs basic mechanical commercial food equipment for customers on contract and/or on time and material (T&M) basis; Interprets and follows schematic diagrams; Demonstrates knowledge of sequence of operations for multiple operating modes; Completes and documents preventative maintenance on mechanical and electrical commercial food equipment; Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs; Supports branch and organization financial objectives by providing a quality customer experience; Maintains current organization, industry, and equipment knowledge; Responsible for assigned company assets including vehicle, tools, and inventory; Follows the company's safe driving and other applicable policies

Requirements

High school diploma or GED and 2-4 years of electrical and mechanical experience; High school diploma or GED and 0-2 years of HVACR service experience with an EPA certification; Vocational certificate in HVACR; Mechanical aptitude – demonstrates mechanical and electrical aptitude to operate and troubleshoot equipment, skilled in use of various tools and equipment; Customer Service – highly professional demeanor with excellent telephone skills and etiquette; Problem Solving – fundamental role in finding ways to address all types of problems; Safety at Work – learns to keep the organization safe from different risks; Ability to read and interpret standard service manuals, mechanical diagrams, sustains understanding of parts stocking and identification methods, practices, and procedures; Understanding of basic math; Basic knowledge of Windows applications and Microsoft Office programs such as Word and Excel

Nice to have

Associate’s degree or Vocational Certificate is preferred; Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred; Industry certification is highly desirable