Service Writer

For over two decades, MotoSport has led the powersports industry with unmatched selection, quality, and expertise. Since our founding in 1999, we’ve been driven by one mission — to make your next ride your best ride. As a premier powersports retail e-commerce company, we’re dedicated to providing riders of all types with high-quality parts, gear, and accessories from the most trusted brands. When you reach out to us, you’re not just talking to a salesperson — you’re connecting with someone who rides, wrenches, and lives the lifestyle. Our Roanoke dealership needs a Service Writer who bridges the gap between customers and the service team — translating rider concerns into clear, actionable repair orders that keep the shop running efficiently and customers coming back. As Service Writer, Dealership, you will own the full lifecycle of service interactions: greeting customers, diagnosing needs, writing accurate repair orders, managing warranty claims, and ensuring every job is properly documented and closed. Within your first six months, you will have built trusted relationships with repeat customers and established a smooth workflow between the front counter and the technician team.

Responsibilities

Greet customers, assess performance problems and service needs, and translate them into detailed repair orders; Open, manage, and close repair orders under the direction of the Service Manager, ensuring all charges are posted accurately and on time; Handle warranty validation, claims coverage computation, submission, and follow-up; Drive sales and profitability within the service department by identifying additional service opportunities and maintaining accurate estimates; Address and resolve customer complaints and concerns, tracking comebacks until the issue is corrected to both customer and dealership satisfaction; Update customer profiles with equipment details, service hours, and work order information; Maintain the service library, filing bulletins, manuals, and related documentation; Manage accessories and supplies inventory and prepare replacement orders for Service Manager approval; Assemble equipment and merchandise offered for sale by the dealership; Maintain a clean, safe work area and follow all safety rules and regulations

Requirements

High school diploma or GED equivalent; Experience working in a service department environment; Valid unrestricted driver's license; Strong communication and customer service skills with an outgoing, approachable personality; Mechanical and technical competency with understanding of industry terminology; Experience with common dealership or point-of-sale computer systems; Ability to write routine reports and correspondence; Strong organizational skills and attention to detail; Ability to negotiate customer complaints to satisfactory resolution; Ability to lift up to 100 lbs and push/balance recreational vehicles weighing 600+ lbs; Ability to stand for the majority of the workday and use a keyboard for extended periods; Comfort working in an environment with occasionally loud noise levels

Nice to have

Knowledge of and experience with EVO Lightspeed products

Benefits

Paid time off policies; 401(k) match; medical/dental/vision; supplemental policies; employee discounts across our portfolio of brands; ongoing training and hands-on experience