ServiceNow Administrator II

Join Pax8 as a ServiceNow Administrator II in Makati City, Philippines, to help power the systems that enable the global AI and cloud marketplace to scale, innovate, and deliver exceptional experiences. The role supports and enhances the ServiceNow platform, improves operational efficiency through automation, and supports technology used by partners worldwide.

Responsibilities

Support and enhance the ServiceNow platform that powers key business processes across the organisation; Configure, maintain, and optimise platform functionality whilst ensuring stability, reliability, and performance; Act as an escalation point for platform-related issues, helping users quickly resolve technical challenges and minimise disruption; Build meaningful dashboards and reporting solutions that provide visibility into platform health, adoption, and operational performance; Participate in upgrades, releases, patches, and enhancement initiatives to ensure Pax8 remains aligned with ServiceNow best practices; Investigate and resolve platform integrations, workflow issues, and automation opportunities that improve efficiency and user experience; Champion continuous learning within the team by sharing knowledge, promoting curiosity, and helping elevate platform standards; Collaborate closely with technical and non-technical stakeholders to translate business needs into scalable ServiceNow solutions

Requirements

Proven hands-on ServiceNow administration experience within a business environment; Demonstrated expertise supporting platform configuration, maintenance, upgrades, and governance; Strong knowledge of ServiceNow service management, operations management, business management, or related platform capabilities; Experience working with platform tools used for development, workflow optimisation, and service delivery improvements; Practical understanding of integrations, automation, and process enhancement opportunities; A structured and analytical approach to troubleshooting complex technical issues; The ability to work independently whilst building trusted relationships across teams; Confidence communicating technical concepts in a clear and accessible way; A genuine passion for learning, curiosity, and continuous improvement; ServiceNow Certified System Administrator (CSA) certification; Bachelor's degree in a related field or equivalent practical experience; Valid right to work in Philippines

Benefits

20 Annual Leaves (accruing monthly); 10 days of bonus leave every year, available from the first day; Private Health Insurance; Learning & development (L&D) programs and internal promotion opportunities; Donation matching program; DEI-B events; Employee resource groups; Pax8 Lounge Area; Relaxation area with massage chairs; Fully stocked pantry; Weekly treats; Regular team events; Coffee machines; Modern workstations with monitors