ServiceNow Developer / Integration Specialist (Cyber Managed Services)

Our client is seeking an experienced ServiceNow Developer / Integration Specialist to support a large-scale Cyber Managed Services initiative. This role focuses on designing, developing, and supporting enterprise integrations between ServiceNow, Microsoft Sentinel, and client ITSM platforms to enable efficient Security Operations Centre (SOC) incident management. This is an excellent opportunity for a senior ServiceNow professional with strong integration experience, cybersecurity exposure, and enterprise consulting experience.

Responsibilities

Design and develop integrations between Microsoft Sentinel and ServiceNow; Configure ServiceNow Incident Management workflows for Security Operations; Develop and maintain REST API integrations with external platforms; Design and implement bi-directional integrations between ServiceNow and BMC Helix / Remedy; Configure synchronization for incident lifecycle, status updates, assignment groups, priorities, work notes, comments, and attachments; Develop custom ServiceNow components including Script Includes, Business Rules, Flow Designer workflows, IntegrationHub solutions, and REST/SOAP services; Support automated incident orchestration and enrichment; Troubleshoot integration and performance issues; Participate in technical design sessions with security, operations, and client teams; Produce technical documentation including Solution Design, Integration Design, Data Mapping, Runbooks, and Operational Support Guides; Support testing, deployment, hypercare, and knowledge transfer activities; Support delivery of Microsoft Sentinel → ServiceNow integration, ServiceNow ↔ BMC Helix/Remedy integration, API development, workflow automation, incident synchronization, technical documentation, testing support, production deployment, hypercare, and knowledge transfer

Requirements

5+ years of ServiceNow Development experience; ServiceNow Incident Management; IntegrationHub; Flow Designer; Script Includes; Business Rules; REST APIs; MID Server; OAuth Authentication; Import Sets; Transform Maps; Integration experience; Experience integrating ServiceNow with Microsoft Sentinel, Microsoft Defender XDR, Microsoft Defender for Endpoint, Microsoft Defender for Identity, or Microsoft Defender for Office 365; Experience integrating ServiceNow with enterprise ITSM platforms including BMC Helix, BMC Remedy, or other enterprise ITSM platforms; Experience implementing bi-directional incident synchronization, status synchronization, assignment routing, comment synchronization, work note synchronization, attachment synchronization, and API-based integrations; JavaScript; JSON; OAuth; Azure Active Directory / Microsoft Entra ID; Active Government of Canada Reliability Status (or eligible); Excellent written and verbal communication skills; Experience working directly with enterprise clients; Ability to work independently within a consulting environment

Nice to have

Experience with Microsoft’s official ServiceNow Connector; Experience working within Security Operations or Managed Security Services; SOAP; Microsoft Graph API; Azure Logic Apps; Azure Functions; Security Operations Centre (SOC); SIEM; MDR; Incident Response; Security Incident Management; Threat Detection; MITRE ATT&CK; Microsoft Sentinel; ServiceNow Certified System Administrator (CSA); ServiceNow Certified Application Developer (CAD); ServiceNow Certified Implementation Specialist; Microsoft Certified: Cybersecurity Analyst (SC-200); Microsoft Azure Certifications (AZ-104, AZ-305, etc.); ITIL Foundation; Cyber Managed Services; Multi-tenant SOC environments; Enterprise ServiceNow implementations; Microsoft Security ecosystem; Agile delivery methodologies