ServiceNow Senior Consultant

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About this team

We are seeking a talented and experienced ServiceNow Senior Consultant to join our team in our Christchurch office. As a ServiceNow Senior Consultant, you will be responsible for managing end to end ServiceNow projects to meet the needs of our clients, while ensuring best practices are followed and high-quality solutions are delivered.

You will work closely with the Clients to gather requirements, design, implement, and maintain ServiceNow application.

Responsibilities

Knowledge of ServiceNow modules such as ITSM, ITOM, HRSD, SPM, CSM, SecOps and GRC.; Facilitate workshops with clients to gather business requirements, understand their needs, and translate those requirements into actionable tasks for the development team.; Develop and maintain detailed documentation for configurations, integrations, and system processes.; Provide expert advice to clients on best practices for ServiceNow upgrades, patching, and ongoing system maintenance.; Act as Scrum Master for the ServiceNow implementation projects, ensuring adherence to Agile methodologies and best practices.; Track and report on the progress of sprints, ensuring that deliverables are achieved and client expectations are met.; Strong communication and problem-solving skills.; Excellent communication and interpersonal skills to work with both technical and non-technical stakeholders.

Requirements

4+ years of experience in a consulting role, with a focus on ServiceNow.; Familiarity with ITIL processes and certifications.; ServiceNow Certified System Administrator (CSA) certification is required.; ServiceNow Certified Implementation Specialist (CIS) in any of the core modules (e.g., ITSM, ITOM) is highly preferred.; Strong understanding and hands-on experience with Agile methodologies, including Scrum, Kanban, and sprint-based project delivery.

Benefits

Work in a collaborative, and dynamic environment with opportunities for growth and learning.; Opportunity to work with top-tier clients across various industries.; Work with highly qualified team.; Competitive salary and benefits.; Access to Expert programs and certifications.; Collaborative and inclusive company culture.; Flexible work arrangements – work in a way that suits you, us and our clients best; Subsidised professional qualifications and paid professional memberships; Subsidised health insurance; Income protection insurance; 22 days annual leave; Social events, social sports teams, and monthly firm drinks; A focus on wellness and well-being; Community focused volunteer days; A focus on the environment and sustainability; Plus much more