ServiceNow Technical Consultant

Devoteam is an AI-driven tech consulting firm specializing in cloud platforms, cybersecurity, data solutions, and sustainability. With nearly 30 years of tech-native expertise, we guide businesses through sustainable digital transformations to deliver tangible value.

As a ServiceNow Elite partner and the 2025 Partner of the Year, we have the expertise to maximise your ServiceNow investment.

Present in over 25 countries across Europe, the Middle East, and Africa, and powered by over 11,500 collaborators, Devoteam is committed to leveraging technology to serve people.

As a ServiceNow Technical Consultant at Devoteam , you design, configure, and implement ServiceNow

solutions that translate business requirements into robust, scalable technical configurations. You apply

ServiceNow best practices to decide when to configure out-of-the-box and when tailored customization

is required. Alongside hands-on delivery, you mentor junior team members and proactively flag risks,

dependencies, and improvement opportunities within your scope of work.

At Devoteam, we lean into change and embrace emerging technologies from day one. Every consultant

receives dedicated AI training and modern tools designed to streamline daily work, amplify expertise,

and fast-track learning.

Must-have

Softskills : Customer-oriented | Quality-driven | Autonomous | Proactive Mindset | Adaptable | Collaborative

Responsibilities

Design, configure, and implement ServiceNow solutions according to business and functional requirements,; Translate business needs into scalable technical configurations and detailed technical designs,; Customize the platform when required, following ServiceNow best practices and coding standards,; Develop integrations with third-party systems (REST, SOAP, file-based transfers),; Deliver well-documented, thoroughly tested customizations, including unit testing and structured testing approaches,; Mentor and guide junior team members on both technical and functional topics,; Proactively identify risks, dependencies, or improvement opportunities within your scope of work,; Support platform upgrades and ongoing application maintenance.

Requirements

3+ years of hands-on experience in ServiceNow configuration and development,; Strong understanding of ServiceNow administration, App Engine, and customization practices,; Proficiency in JavaScript, Glide API, business rules, script includes, and UI policies,; Proven experience in unit testing and awareness of structured testing approaches,; Comfortable with both out-of-the-box implementations and tailored customizations,; Fluent in French and English,; ServiceNow Certified System Administrator (CSA) required.; ServiceNow platform administration,; Flow Designer and Workflow Studio, with knowledge of the legacy Workflow Editor,; IntegrationHub and REST/SOAP API integrations,; CMDB design and Discovery,; Workspace configuration,; ServiceNow Certified System Administrator (CSA),; ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM).

Nice to have

Experience with Service Portal, Employee Center, and Agent Workspace,; ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS),; Experience in greenfield implementations (from scratch),; Familiarity with middleware integrations (MuleSoft, Dell Boomi, Kafka),; Experience with AI on the ServiceNow platform (e.g. Now Assist, Control Tower) is a plus.