Services Account Executive

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

This role is part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and drive customer business outcomes. We do this through a portfolio of services, delivered by world-class consultants, training and success professionals, our leading practices, methodologies, and tools, as well as our ecosystem of partners.

What you get to do in this role

As a ServiceNow Services Account Executive, you will be responsible for selling a portfolio of service offerings designed to help our customers successfully adopt the products they have purchased and ultimately achieve the business outcomes they expected from utilizing our products. These service offerings include our Impact success offering, product implementation services, and training. The Services Account Executive is well-versed in services and post-sales adoption strategies. They are a trusted advisor to the account team and our customers for successful implementation, adoption, and value realization. A quota carrying role, the Services Account Executive owns the Services sales strategy by proactively creating demand for new Services opportunities and partnering with the ServiceNow Sales team and our partners to develop and successfully execute Services sales opportunities for their assigned territory.

TR22

Responsibilities

Collaborate with software sales account teams, Customer Outcomes team members, and our eco-system of delivery partners; Develop and execute a services sales strategy in the designated territory with a target account list; Proactively create new Services opportunities (Impact, Implementation Services, and Training) in both new and installed base customers; Create pipeline and manage end-to-end forecasting process for Services opportunities; Serve as a trusted advisor to the customer by understanding their existing and future digital transformation roadmap and driving the right mix of ServiceNow services to meet their needs; Arrange and conduct Executive and CxO services-related discussions in alignment with the account strategy; Lead extended team in solutioning and scoping, and proposal development; Execute value-based selling methodology for Impact, Implementation Services, and Training opportunities

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.; Minimum 12 years of previous services sales experience gained within a SaaS software or solution sales organization (or reasonably equivalent); New account sales focus, operating independently to identify new opportunities; Existing relationships in large enterprise accounts a plus; Demonstrable track record of achieving Services, Success, or Training sales targets; Ability to communicate and collaborate across lines of business and multiple customer and partner personas, including executives; Strong operational command – managing end-to-end franchise; Travel up to 20%; Must be fluent in Japanese; Must be authorized to work in Japan