Services Architect

The Services Architect is an advanced individual contributor within the Services Architecture team, contributing to the technical direction, quality, and delivery of content across the Professional Services Portfolio. Operating with a high degree of autonomy while aligning with the overarching portfolio strategy, this role leads the design and execution of net-new consulting service offerings, courses, and enablement programs, and helps establish standards for the broader team. In this position, the architect provides technical guidance across team projects, handles content and offering escalations, and actively mentors Associate Services Architects. Working in close collaboration with portfolio leadership, the role supports offering strategy and product roadmap alignment, while periodically teaching customer classes or delivering service engagements to ensure content remains grounded in real-world customer experience.

Responsibilities

Shape the Professional Services Portfolio by identifying gaps and opportunities and proposing and prioritizing new offerings aligned with corporate strategy and product roadmaps; Design, draft, and update consulting service offerings, enablement content, educational material, and technical presentations for webinars and events, and lead development of the most complex and strategic net-new offerings; Maintain high technical, content, and lab quality standards across the portfolio; Stay informed about Tenable product changes and plan portfolio updates ahead of product release; Advise the Senior Director, Services Portfolio, on offering strategy, resourcing, and delivery risk; Review user and technical requirements for completeness and clarity; Create collateral for new offerings and evaluate existing offerings and content for accuracy and relevance; Deliver pre-production training sessions to evaluate product suitability and gather early feedback; Create live demonstration recordings for the Tenable product suite; Perform content reviews with peers and act as the final technical approver for release; Periodically teach customer classes or deliver service engagements; Engage with customers and partners to analyze market trends and the competitive landscape; Act as the final escalation point for Customer Care, Services, and Product escalations relating to portfolio content; Independently manage assigned projects and provide delivery oversight of team members' projects; Mentor and develop Associate Services Architect colleagues; Drive adoption of educational learning frameworks, content development approaches, and technologies that may reduce cost or shorten development timelines

Requirements

5+ years of overall experience in Information Security; 1+ years of experience in vulnerability management and broader cybersecurity operations, ideally utilizing enterprise assessment tools such as the Tenable product suite; 3+ years of professional services, technical support, or sales engineering experience; Proven experience designing and delivering technical curricula, training, and customer enablement programs, as well as leading others to do so; In-depth knowledge of Windows and Linux operating systems and of TCP/IP networking; Working knowledge of web application security, container security, cloud environments (AWS/Azure), and ICS/SCADA systems, with in-depth expertise in at least one; Familiarity with security assessment tools such as Nessus, Kali Linux, and Metasploit; Strong written and verbal communication skills, including the ability to present to senior internal and customer audiences; Strong interpersonal skills; Strong initiative and the ability to work remotely, both in a self-directed manner and as part of a geographically distributed team

Nice to have

B.S. degree in Computer Science or a related field (equivalent experience considered)

Benefits

Medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; Employee stock purchase plan; Employee referral program; Flexible spending accounts; Employee Assistance Program (EAP); Education assistance; Parental leave; Paid time off (PTO); Company-paid holidays; Health and wellness events; Community programs; Variable compensation (bonus for non-sales roles) depending on company and individual performance