SFMC Marketing -L3 Support

As a SFMC Marketing L3 Support Analyst, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 4+ years of experience, a growth mindset and a drive to make a lasting impact.

Responsibilities

Own escalated, complex incidents related to Journey Builder, Automation Studio, Email/Mobile Studio and Contact Builder/Data Extensions; Perform deep root cause analysis on integration issues between the CRM/Commerce platforms and Marketing Cloud, including data synchronization and API-based connectors; Diagnose complex personalization and dynamic content issues within journeys and templates, coordinating with development teams for any required code changes; Lead impact analysis and functional specification for evolutions and change requests (new journeys, new channels, segmentation logic); Validate delivered enhancements and support UAT and regression testing for journeys and automations; Own and troubleshoot channel integrations (email, SMS, WhatsApp, LINE, KakaoTalk) and sending infrastructure health (deliverability, domain/IP reputation); Support multi-market and multi-language campaign operations, coordinating with local marketing teams as needed; Maintain functional/technical documentation and knowledge base articles; Provide leadership during peak marketing periods (major campaigns, product launches, seasonal events); Monitor and report on KPIs (deliverability, engagement, journey performance) and recommend optimizations

Requirements

4+ years of experience; Strong hands-on experience with Salesforce Marketing Cloud: Journey Builder, Automation Studio, Email Studio, Contact Builder and Data Extensions; Working knowledge of Marketing Cloud scripting/personalization concepts sufficient to diagnose content and personalization issues (this role does not require producing custom code); Experience with Marketing Cloud integration patterns (connectors, REST/SOAP APIs, data synchronization with CRM/Commerce platforms); Strong incident and problem management experience in an ITSM/SLA-driven environment; Experience conducting impact analysis and writing functional specifications for evolutions; Understanding of email deliverability, marketing compliance and multi-channel messaging; Excellent stakeholder communication skills, able to work with global and local marketing teams

Nice to have

Salesforce Marketing Cloud Consultant or Developer certification; Experience supporting multi-market, multi-language marketing operations; Familiarity with additional channels (WhatsApp, KakaoTalk, LINE); Experience in retail or luxury goods marketing environments; Experienced in Agile methodologies and consulting

Benefits

Competitive compensation package; Flexibility, with remote and hybrid work options (country-dependent); Career advancement, with international mobility and professional development programs; Learning and development, with access to cutting-edge tools, training and industry experts