Shift Lead (Key Holder)

We’re Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive adventures—whether that’s surviving a zombie apocalypse or battling on the high seas. Since 2017, we’ve led the industry in location-based VR. Join us and help build the future of entertainment!

Responsibilities

Create Unforgettable Guest Moments; Greet guests with energy and invite them into an exciting, welcoming environment; Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up; Proactively share offers (F&B, repeat visits, gift cards) to boost engagement; Be a Tech & Experience Expert; Master our proprietary tech and keep gear calibrated; Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests; Communicate with management and tech support when issues arise, clearly and quickly; Keep Things Running Smoothly; Maintain a spotless, high-energy store that meets Sandbox VR standards; Sanitize gear thoroughly and display materials/gift cards to brand expectations; Prepare iPads, body trackers, and gear before and after every session; Shift Leadership & Coaching; Open/close the store, manage daily audits, break schedules, and labor spend; Run shift check-ins, coach in real time, and train new hires; Ensure team performance, morale, and guest service standards remain high

Requirements

Egoless & Coachable: You take feedback well and pitch in wherever needed; Adaptable & Proactive: You’re resourceful, self-driven, and good with change; Team-Focused: You stay positive and celebrate group wins; Reliable: On time, in uniform, and ready to shine; Physically Able: On your feet, some lifting (up to 40 lb), occasional stairs; Weekend Availability: Required; Leadership: 1+ year in retail/hospitality leadership

Benefits

Paid sick time + 401(k) match; Commuter benefits (transit + parking); Referral bonuses + employee discounts; Free VR sessions