Shift Lead | Los Angeles

At Blank Street, we’re on a mission to become the defining food and beverage brand of our generation. Shift Leads at Blank Street don't just run shifts, they set the standard. You're the heartbeat of the store: keeping the floor moving, holding the bar high, and making sure the team shows up as the best version of themselves every single shift. We’re opening in LA for the first time, and the Shift Lead role carries real weight.

Responsibilities

Lead the shift with clarity and confidence directing, coaching, and supporting the team while owning the floor; Train new team members alongside your General Manager and the Training Team; Continue to train others as we evolve to ensure we are achieving our standards across product quality, safety, and hospitality; Delight our customers with consistent, welcoming and engaging hospitality, taking the opportunity to turn every customer into a regular; Step in to handle customer or team issues in a calm, positive, and solutions-oriented way; Maintain a clean and organized environment upholding both Local Department of Health and Blank Street standards at all times; Be an integral part of our world class team using the best equipment, coffee, and matcha in the industry; Partner with our Operations and Marketing teams for events and promotions to expand our brand to new customers; Set your team up for success by mastering different company procedures such as cash handling, inventory, waste tracking, and opening and closing processes

Requirements

2+ years’ experience in a customer service leadership position (e.g. Shift Leader, Shift Supervisor, Key Holder); 18+ years of age; Able to lift 25+ lbs, and to stand for long periods of time; Availability that meets the needs of our cafes; Full Time: 30-40 hours per week, 4-5 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday); You must be authorized to work in the U.S.; Strong people leader; Friendly and passionate about hospitality; Detail obsessed; Operationally minded; Adaptable and solutions-oriented; Passionate about coffee and/or matcha; Inclusive team builder

Nice to have

Preferably in hospitality, coffee, or beverage; Weekend and holiday availability preferred

Benefits

Tips; Comprehensive Barista accreditation and training program; Tenure based paid time off; Commuter benefits; Sick time; 1.5x pay on select holidays; Complimentary coffee and treats on shift; Free Blank Street swag