Shift Lead

The Shift Manager will oversee the day to day management of each shift in the restaurant. The incumbent will be responsible for delegating tasks, supervising restaurant staff, and problem-solving on the job. This person will be expected to provide excellent customer service and will be a strong teammate to our franchise partner.

Responsibilities

Manage each shift and the issues that occur during the shift such as tardy employees, customer complaints, food delivery, etc.; Ensure that each customer is completely satisfied during their visit. Customer satisfaction is your number one priority.; Complete all daily paperwork at the unit level including red book information, shift inventories and all other necessary paperwork to insure the profitability of the unit.; Maintain the highest standards of cleanliness and sanitation in your unit at all times.; Enforce all brands standards, company policies and procedures.; Represent the company, with professionalism at all times. Treat all employees with dignity and respect.; Train all levels of staff in proper operations of the unit for POS systems, back of house functions to all levels of front of house operations including Customer Service and all positional duties (as needed and constant).

Requirements

Ability to communicate effectively with all hourly associates; Ability to cover all shifts during the normal operation of the unit; Previous restaurant experience required

Benefits

Competitive Pay; Comprehensive Health Benefits; Flexible Schedule; DeVry University Educational Discounts with complimentary laptop for Employees & dependents; Medical, Dental, Vision, Wellness Program, Life Insurance, Disability Insurance; 401k, Health Savings Account; Employee Assistance Program, Employee Discount Program, Vacation/PTO, Travel Accident Insurance; Discounted Tuition, Waived Application Fee, Deferred Tuition, Complimentary Laptop & More; DailyPay