Shift Lead

Shift leads are a pivotal layer of management in Fleet Operations, responsible for ensuring daily operations are conducted with the highest levels of safety and efficiency. They foster an inclusive working environment where Vehicle Safety Officers (VSOs) feel their ideas are valued and can voice safety concerns without fear. The current operational site is in Detroit, MI, where on-road testing and development operations are carried out. The successful candidate will be expected to work in-person for each shift. Remote opportunities are not available. This role will be a 5x8 dedicated shift role although some movement may be expected to support customer needs.

Responsibilities

Lead a team of VSOs during a shift, providing guidance, support and direction; Oversee day-to-day shift operations, including managing work schedules, assigning tasks and monitoring performance; Line manage VSOs, ensuring face-to-face, documented contact with each member at least monthly; Engage with customers as the central point of contact for specific OEM initiatives and cascade instructions to VSOs; Ensure operations comply with company policies and legal regulations and enforce safety protocols; Monitor the quality of on-road testing and escalate issues to the Quality Assurance team; Identify operational problems and implement practical solutions; Serve as primary point of contact for the operations team during the shift and communicate with management and other departments; Prepare and submit reports on shift activities, including performance metrics, incident reports and deviations from standard operating procedures; Provide the initial point of contact for on-road incidents and act as initial 'Operations Officer' per the Major Incident Management Plan; Coordinate individual and collective training and development events with the Quality Assurance team; Continuously seek and implement process improvements and best practices

Requirements

Fluent in English; Remains calm and controlled in a pressured environment; Takes on board feedback and learns from mistakes, with a growth mindset; Enjoys working with people and thriving in a team environment; Manages wellbeing including fatigue and stress, with personal, proven strategies; Proven experience as a team coordinator or similar role; Strong leadership and communication skills in 1:1, downward, upward and lateral capacities; Ability to work under pressure and manage multiple priorities; Excellent problem-solving skills and attention to detail; Proficiency in Google Workspace or Microsoft Office suite; Full clean driving licence; At least 5 years' driving experience; No blameworthy insurance claims in the past three years; Strong driving skills and knowledge and willingness to continue developing; Must disclose any second job as part of the application process; Employment is contingent upon passing random drug and alcohol testing

Benefits

Salaries benchmarked against the market annually; Meaningful equity; Learning and development budgets with support for training, conferences and growth; Comprehensive benefits including health insurance and dental; Enhanced maternity and paternity leave; Retirement or pension where applicable; Access to therapists; Wellbeing partnerships; Team socials