Shift Leader - 4334

Summary: Assists in the daily oversight, coordination and execution of stated objectives in sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness and sanitation. Summary: Delivers excellent service, product and image standards to maintain high customer satisfaction.

Responsibilities

Provides leadership support to the Manager on Duty (MOD); Maintains high standards of customer service during high-volume, fast-paced operations; Communicates clearly and positively with management and team members; Greets customers in person or via phone and takes order professionally and promptly; Provides excellent customer service to encourage repeat customers, providing information regarding menu and specials; Helps support shift management; Communicates daily job assignments on each shift; Oversees pre-close functions while ensuring service and food quality standards are maintained; Front of the House (FOH): Oversees cash management duties. Counts down registers, tracks cash and coupons for accountability. Processes daily report(s); Back of the House (BOH): Adheres to all waste tracking procedures and adheres to all food and labor cost best practices; Avails chances to “up-sell” additional products; Masters Point of Sale (POS) computer systems for automated order taking; Handles currency and credit transactions quickly and accurately; Follows procedures for safe food preparation, assembly and presentation; Assists management with inventory control and stock ordering; Builds loyal customers through friendly interactions and consistent appreciation; Resolves complaints promptly and professionally; Cross-trains and coordinates scheduling with team members to ensure seamless service; Takes initiative to find extra tasks when scheduled duties are complete; Assemble and fold boxes. Affix labels and promotional materials as needed; Prepares a variety of pizzas and other menu items; Measures ingredients required for specific items being prepared; Reads order slips or receives verbal instructions to prepare order according to specifications, often making several different orders simultaneously; Cleans, stocks and restocks work stations and display cases; Transfers supplies and tools between storage and work areas; Packs, weighs, and labels products as required; Ensures supervisor is aware of food shortages; Adhere with all quality standards, principles, guidelines and policies; Perform other duties as assigned

Requirements

Ability to pass applicable Company background checks; Excellent written and verbal communication skills as needed in interactions with management, and customers, take and process orders; Superb ability to multi-task; Ability to function in a dynamic, fasted paced environment; Ability to adjust to changing priorities; Ability to enter orders using a computer keyboard or touch screen; Ability to take orders over the counter or phone; Ability to work independently and as part of a team; Ability to add, subtract, multiply and divide accurately and quickly (may use calculator). Must be able to make correct monetary change; Ability to lead the team on duty