Shopify Developer

Responsibilities

Provide production support for the B2B Shopify eCommerce platform, ensuring high availability and business continuity; Monitor application health, integrations, and production environments to proactively identify and resolve issues before they impact business operations; Investigate, troubleshoot, and resolve incidents related to Shopify, Azure Middleware, ASPOS, payment, authentication, and third-party integrations; Perform root cause analysis (RCA) for production incidents and document findings with preventive recommendations; Manage and prioritize support tickets in line with agreed SLAs, ensuring timely resolution and clear stakeholder communication; Coordinate with business users, customer support teams, developers, QA, and infrastructure teams to resolve production issues efficiently; Monitor integration jobs, APIs, webhooks, and data synchronization between Shopify and enterprise backend systems; Validate production fixes, configuration changes, and emergency deployments while minimizing business disruption; Support release activities, production deployments, hypercare, and post-release monitoring; Analyze application logs, API responses, middleware transactions, and system alerts to diagnose issues; Support user management, access-related issues, and basic Shopify configuration changes where applicable; Identify recurring production issues and recommend permanent improvements to enhance platform stability and operational efficiency; Create and maintain operational documentation, knowledge base articles, runbooks, and support procedures; Collaborate with development teams to ensure production readiness and smooth transition of new features into support; Participate in on-call support and production incident management when required

Requirements

3–5 years of experience in application production support, preferably within eCommerce platforms; Hands-on experience supporting Shopify-based eCommerce applications in a production environment; Good understanding of Shopify Admin, Shopify APIs, Webhooks, Orders, Products, Customers, and B2B commerce capabilities; Experience troubleshooting REST APIs, JSON payloads, and integration-related issues; Familiarity with Azure services, middleware platforms (e.g., Azure Integration Services, Boomi, or similar), and enterprise integrations; Experience supporting integrations with ERP, POS, payment gateways, identity providers, and third-party systems; Strong understanding of incident management, problem management, SLA-driven support, and ITIL best practices; Experience using monitoring and logging tools to analyze production issues and system performance; Familiarity with SQL queries and basic data analysis for production issue investigation; Experience with Azure DevOps, Jira, ServiceNow, or similar ticketing and work management tools; Knowledge of Git, release management, and deployment processes; Ability to perform root cause analysis and recommend long-term corrective actions; Strong analytical and troubleshooting skills with attention to detail; Excellent communication and stakeholder management skills; Strong initiative, proactive attitude, and ability to work under pressure in a production support environment; Strong written and verbal communication skills in English; Willingness to participate in production support rotations and provide off-hours support when required

Benefits

Assist the client support team using your technical background; Interact with our clients on regular basis to drive their business towards impactful change; Seize opportunities at the client and at Metyis in our entrepreneurial environment; Become part of a fast growing international and diverse team