Shopper Insights Client Manager

You will lead client relationships and insight delivery while creating strong foundations for commercial growth and team performance.

Responsibilities

Lead client relationships and insight delivery while creating strong foundations for commercial growth and team performance; Build trusted relationships with CPG clients and relevant retailer stakeholders; Shape account plans, stakeholder maps and agreed value measures; Translate supplier, retailer and category priorities into the right insight workplan; Lead upsell and cross-sell activity across assigned clients and prospects; Manage and coach Shopper Insights Client Leads, supporting delivery, renewals and revenue performance

Requirements

Understanding of the CPG industry and experience in an insight or CPG business; Leadership experience in a client-facing team environment; Commercial judgement supported by experience selling products or services; Confident stakeholder management across supplier and retailer organisations; Ability to balance pipeline, client delivery, team leadership and financial priorities

Benefits

Private medical and dental coverage through Desjardins (dunnhumby funds 90% of the full premium cost and the employee funds 10%); Life insurance, Accidental Death & Dismemberment, Short Term Disability and Long Term Disability through Desjardins; 5% cash allowance of base salary for personal pension or retirement provision; 25 days holiday per holiday year in addition to public holidays that fall during the working week; Early Friday finishes; loyalty days; birthday day off; $500 annual Health & Wellness allowance; dh Wellness Hub; Employee Assistance Program with support resources and up to six free professional counselling sessions for employees and their families; Long Service Awards; Talent Scout referral programme; car allowance for G4+ roles; flexible working hours