Shopper Insights Senior Client Lead

As a Shopper Insights Senior Client Lead, you will help clients translate customer data into actionable commercial insights that drive growth. Working closely with client stakeholders and internal dunnhumby teams, you'll lead the delivery of insight-led recommendations that influence category strategy, customer decisions, and business performance across the Meijer partnership. Based in Grand Rapids, you'll play a key role in strengthening relationships, uncovering opportunities, and ensuring clients realize value from dunnhumby's customer data science capabilities.

Responsibilities

Lead the development and delivery of shopper insight projects that support client growth objectives; Build trusted relationships with retailer and supplier stakeholders, acting as a strategic advisor; Translate complex customer and shopping behavior data into clear, actionable recommendations; Identify opportunities to grow client value through consultative insight-led engagement; Collaborate with cross-functional teams to ensure high-quality project delivery and commercial impact

Requirements

Experience delivering shopper, customer, category, or consumer insights in a client-facing environment; Strong storytelling skills with the ability to communicate complex findings clearly to senior stakeholders; Analytical problem-solving and confidence working with data-driven recommendations; Relationship-building capability across multiple stakeholder groups and levels of seniority; Commercial awareness and a focus on creating measurable business outcomes

Benefits

Medical, dental, and vision coverage; Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA); Company-paid life insurance and disability coverage; 401(k) retirement plan with up to 5% company match; Wellbeing resources through the Wellness Hub plus a $500 annual health and wellbeing allowance; Flexible working hours; Birthday off