Site Reliability Engineer (SRE)

Retool's Core Infrastructure team owns the systems that make running Retool possible: Retool Cloud, managed single tenant environments, BYOC (bring-your-own-cloud) environments, Kubernetes and Helm deployments, Docker Compose, and the migration paths between them. We are hiring SREs who want to turn that mess into leverage. You will help reduce customer toil, automate upgrades and infrastructure changes, build reliability tooling across Retool Cloud and customer-owned environments, and make Retool easier to deploy and operate at enterprise scale.

Responsibilities

Own reliability across Retool Cloud, managed single tenant, BYOC, and self-hosted deployment paths, including provisioning, upgrades, migrations, configuration changes, and production escalations; Build the automation that turns today's manual infrastructure work into repeatable systems: Terraform runs, customer environment updates, upgrade workflows, secret rotations, and migration steps; Improve observability for Retool Cloud, self-hosted customers, and internal operators; Design safer deployment, upgrade, and rollback paths so Cloud and managed customers can stay current; Help move customers from legacy or less-supported deployment models toward supported paths such as Blueprints, Kubernetes, and Helm, with repeatable migration flows; Partner with product engineers on infrastructure requirements for new Retool products, especially when they introduce new dependencies; Lead through ambiguity, make careful risk calls, and communicate clearly while things are moving quickly; Write the docs, runbooks, design notes, and migration guides that make complex systems understandable to other engineers and to customers

Requirements

Deep experience operating production infrastructure in AWS; Experience improving reliability for customer-facing SaaS systems; Strong Kubernetes fundamentals; Real Terraform or infrastructure-as-code experience; Good operational judgment around databases, especially Postgres; Experience building or operating observability systems; Programming ability in a language such as Go, Python, TypeScript, Java, or Ruby; A bias toward automation; Clear written communication; Comfort working directly with customer-facing teams and, when useful, customers themselves

Benefits

Comprehensive benefit plan including medical, dental, vision, and 401(k); Generous benefits offered to all employees; Additional compensation in the form of equity and/or commission depending on the position offered